CallSquad is a cloud-based phone system and workforce solution that helps companies manage, monitor, log, and record inbound and outbound calls. Its features include call analytics, outbound dialer, schedule callbacks, and call sequencing. In this article, we cover CallSquad reviews and pricing. Ready to get started? Get a free trial.
CallSquad pricing varies based on three pay-as-you-go subscription plans: Campaigns ($50/seat/month), CX-Pro ($75/seat/month), and Custom (customized pricing). The main differences between the plans are the call cost per minute and purchased telephone numbers. The call cost per minute for the Custom plan is already included in the subscription.
Included in the contract
Telephone charges cost $2.50 per minute for the Campaigns and CX-Pro plans while it is already included in the contract for the Custom plan.
Ready to get started with CallSquad? Get a free trial.
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Summary of CallSquad Reviews
As of the date that this article was written (October 30, 2019), there are no up-to-date CallSquad reviews available online. If you are a past or current CallSquad customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of CallSquad’s features:
- Call recording on/off
- Call analytics
- Outbound dialer
- Do Not Call screening
- Voice drop
- Softphone or ring-out
- Schedule callbacks
- Call sequencing, routing, and transfers
- Custom voicemail or voicemail by email
- And more
How can CallSquad users facilitate outbound calls?
CallSquad users can make calls via their browsers, mobile phones, or desk phones.
How does CallSquad help manage inbound customer calls?
As of this writing (October 30, 2019), CallSquad allows users to manage inbound calls in its beta version. Users can customize their hold music, enable voicemail, and set up ring groups. They can choose which people should be made available to receive certain calls and direct calls based on a customer’s requirement and the skills of the team. Call transfers can also be made internally between departments or directly to colleagues.
Here is a list of some of CallSquad’s popular integrations: