Central Desk is a ticket system that centralizes support requests received via website, email, or phone call all in a single platform. Its features include search queries, templates, business intelligence data, custom fields, and more. This article covers Central Desk reviews and pricing. Ready to get started? Get a free trial.
Central Desk Pricing
Central Desk pricing is based on three plans: Basic (€10/user/month, approximately $11), Professional (€15/user/month, approximately $16), and Business (€30/user/month, approximately $33). The main differences between the plans are the number of users and business intelligence data duration, as well as access to premium features like own email domain and customized design.
Number of Users
Max of 10
*Prices are exclusive of 19% VAT.
Approximate prices in U.S. dollars are based on the current exchange rate when this article was written (August 1, 2019).
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Summary of Central Desk Reviews
As of the date this article was written, there are no Central Desk reviews available online. If you are a past or current Central Desk customer, leave a review to help other business owners who are deciding whether or not to use the software.
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6 Best Help Desk Software 2019: Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly, they can save support teams a great deal of time and money. We looked at 20 of the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability.
Central Desk Features
Check out the list below of some of Central Desk’s features:
- Search queries
- Centralized support requests
- Business intelligence data
- Custom fields
- And more
Central Desk FAQs
How does Central Desk’s search queries feature work?
When clients/customers enter the subject of their request on the contact form, Central Desk automatically shows matching helpful articles. This reduces the need for support tickets to be made.
What is the function of Central Desk templates?
Central Desk allows users to save templates of answers that can be used repeatedly. They can then be inserted to replies to tickets with one click, thereby increasing the response time.