ChurnZero is a customer success software designed for software-as-a-service (SaaS) and digital subscription businesses. It enables users to collect client insights, track customer health scores, enhance product adoption, and improve engagement. In this article, we cover ChurnZero reviews and pricing. Ready to get started? Request a demo.
The ChurnZero pricing details are not published on its website. However, software similar to it has monthly fees that range from $20 to $200 or more depending on the features included. Interested users may contact its sales team to obtain its prices.
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Summary of Positive ChurnZero Reviews
Users who gave ChurnZero a positive review like that they can collect actionable insights about their clients’ customer journey and behavior, enabling them to be more proactive in managing accounts. Others commented that it helps to automate some of their business processes, such as client communications and product onboarding, among others.
One user who left a positive review of ChurnZero on G2 said that he appreciates its customer health scores and analytics. He explained that it allows him to identify accounts that require immediate attention and other areas that need improvement.
Summary of Negative ChurnZero Reviews
Users who gave ChurnZero a negative review noted that navigating through all its features and learning how to use them can be overwhelming. Others wish for additional features, such as a mobile app, customizable reports, and a more robust email editor.
One user who left a negative review of ChurnZero on Capterra dislikes its steep learning curve. She added that learning how to use its features, including understanding how specific processes flow together, is challenging for beginners.
Check out the list below of some of ChurnZero’s features:
- Advanced automation
- Customer health scores and analytics
- Customer journey mapping and tracking
- Customer segmentation
- In-product communication tools
- Net promoter score (NPS) surveys
- And more
Can users embed images to messages sent through ChurnZero?
Yes, they can. Users can embed images onto messages provided that it does not exceed ChurnZero’s 2.5MB size limit and 300-pixel width requirement.
Does ChurnZero provide real-time alerts?
Yes, it does. With ChurnZero, users can receive real-time alerts about their clients’ customer journey and when important events, such as account renewal dates, are about to happen. Additionally, alerts can be delivered through email, text message, Slack, and the ChurnZero platform.
Here is a list of some of ChurnZero’s popular integrations:
Have you read these ChurnZero reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software or check out one of these three ChurnZero competitors.