CiviCRM is an open-source customer relationship management (CRM) software designed for nonprofit organizations. Its products and services include contact management, accounting integration, event management, peer-to-peer fundraising, and more. In this article, we cover CiviCRM reviews and pricing. Ready to get started? Request a demo.
CiviCRM pricing is not readily available on its website as it is open-source software, and the code is available for free. Similar software and service providers have prices that range from $0 to $200/month or $0 to 50 or more/user, per month, depending on the type and scale of nonprofit services offered.
To get detailed pricing information, interested users may contact CiviCRM’s sales team directly.
Ready to get started with CiviCRM? Request a demo.
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Summary of Positive CiviCRM Reviews
Users who gave CiviCRM a positive review said that they like how user-friendly and robust the open-source software is. Some users also commended specific features like its capability for program customizations, available contact forms, and records tracking.
One user who left a positive CiviCRM review on G2 Crowd said that since it is modular, the program is very easy to scale and build onto over time. She also added that there are exceptional training materials and resources available for free, enabling users to learn more about the platform and the underlying architecture of the system.
Summary of Negative CiviCRM Reviews
Users who gave CiviCRM a negative review said that the interface design needs improvement. Some users also had issues with poorly written queries as well as the WordPress plugin setup.
One user who left a negative CiviCRM review on G2 Crowd said that the user interface is clunky and lags even on simple searches. He added that bug fixes also take too much time.
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Check out the list below of some of CiviCRM’s features:
- Contact management
- Membership management
- Event management
- Contribution management
- Peer-to-peer fundraising
- Advocacy campaigns
- And more
Do users have a say in how CiviCRM can improve the source code?
CiviCRM has a paid issue queue for users. This is where they can hire the core development team to fix issues that are significant to their organization. Issues are evaluated and addressed by hierarchy, and users may be required to make an initial payment or a full payment on a case-by-case basis.
What if a user doesn’t have the right infrastructure to host the CiviCRM software?
CiviCRM offers a list of expert partners for hosting the software. Users are not tied to a particular data center or country and can choose what works best for them.
Here is a list of some of Template’s popular integrations: