Clarabridge is a cloud-based customer experience and digital engagement software. It features an artificial intelligence (AI)-powered platform that enables users to collect and analyze client feedback from across channels. In this article, we cover Clarabridge reviews. Ready to get started? Request a demo.
The Clarabridge pricing details are not published on its website. However, software similar to it have fees that range from $20 to more than $200 per month depending on the features included. Interested users may contact its sales team to request pricing information.
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Summary of Clarabridge Reviews
As of the date this article was written (May 27, 2019), there are very few up-to-date Clarabridge reviews online. If you are a past or current Clarabridge customer, leave a review to help other business owners who are deciding whether or not to use the software.
Check out the list below of some of Clarabridge’s features:
- Agent performance and quality monitoring
- Automatic tagging and routing
- Case management
- Personalized dashboards with pre-built templates
- Service level agreement (SLA) monitoring
- Text and sentiment analytics
- And more
Can Clarabridge collect client feedback from social media sites?
Yes, its omnichannel platform can collect customer feedback from social media sites and other channels, such as emails, online forums, reviews, surveys, text messages, and voice calls.
Does it have a voice transcription feature?
Yes, it does. Additionally, Clarabridge claims that its voice-to-text functionality can transcribe your customer calls at a faster rate than other transcription tools.
Here is a list of some of Clarabridge’s popular integrations:
Have you read these Clarabridge reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software or check out one of these three Clarabridge competitors.