ClarityTel offers scalable VoIP solutions that work for businesses of all sizes and industries. We compiled ClarityTel reviews from around the web to determine what their customers think about the company. We also shared the best pricing option for small business owners.
For an in-depth comparison of three top VoIP providers, check out our VoIP phone system comparison guide.
ClarityTel Customer Reviews
Summary of User Reviews
ClarityTel doesn’t have many user reviews online but of the ones we found, it seems that they have generally positive ratings. Here’s what we found:
What ClarityTel does well:
Positive reviews of ClarityTel were mainly about the company’s stellar customer service. According to users, tech representatives of the company are friendly, professional and knowledgeable about the service.
What ClarityTel does not do well:
Users who gave ClarityTel negative reviews said that the service was very basic, and that many premium features came with an additional charge, unlike other companies that offered them for free.
Most Helpful Positive User Review
One user who gave ClarityTel a 5-star review on the review site, GetVoIP, said that they switched several clients over to ClarityTel since they experienced unreliable service with their old provider. The process took several months because their old provider was rather uncooperative. However, ClarityTel’s team was with them throughout the process and even after the transfer, ClarityTel ’s customer service was always there to help their clients. According to the user, all their clients are still with ClarityTel to this day.
Most Helpful Negative User Review
One user who gave ClarityTel a 2-star review on GetVoIP said that the service underwent ‘growing pains’ which was to be expected from a small, growing company. This means downtimes caused by maintenance and system upgrades, which are necessary, but still inconvenient. Compared to other providers, ClarityTel has fewer premium features, and the company charged for these features, unlike other companies where some premium features are included in the plan for free.
ClarityTel offers small business VoIP solutions beginning at $24.99 per user for 1-9 lines. The company offers discounts per user the more lines you purchase. 10-24 lines cost $21.99 per user, while 25-50 lines cost $19.99 per user.
|Price per month (1-9 lines)||$24.99 per user|
|Price per month (10-24 lines)||$21.99 per user|
|Price per month (25-50 lines)||$19.99 per user|
|Number of minutes||Unlimited minutes for phones in the US, Canada and Puerto Rico|
|Conference Calling||Up to 6 participants|
|Voicemail Email Notification||Yes|
|Additional Voicemail Box||$4.99|
ClarityTel includes basic phone features like call waiting, caller ID, call transfer, call holding, and more. The service also offers advanced features like advanced auto attendant, store locator, call queue management and call recording for an additional cost. Additionally, the service does not come with a contract, so users are free to cancel their service without penalties. However, users should notify the company 30 days prior to cancellation.