ClearlyRated (formerly Inavero) is a survey software that uses the Net Promoter Score (NPS) method to measure client satisfaction. Its key features include a dedicated account manager, detractor alert, issue tracking, segmented reports, and more. In this article, we cover ClearlyRated reviews and pricing. Ready to get started? Get a free trial.
ClearlyRated pricing is based on six subscription plans according to industry: Staffing Agencies (starting at $998/year), Accounting Firms (starting at $499/year), Law Firms (starting at $499/year), IT Service Firms (starting at $499/year), RPO Providers (starting at $499/year), HR Service Providers (starting at $499/year), and other B2B Service Firms (customized pricing).
Starts at $998
Accounting, Law, IT Service, RPO, HR Service Providers
Starts at $499
B2B Service Firms
*Prices adjust according to company size, number of physical locations, and survey frequency.
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Top Survey Software Providers 2019
Summary of Positive ClearlyRated Reviews
Users who gave positive ClearlyRated reviews commented that the company has helped them collect client feedback in a more efficient manner. They also commended its reporting capabilities.
One user who gave ClearlyRated a positive review on G2 said that the company makes it easy to launch a client survey and measure Net Promoter Scores. He shared that its reporting capabilities make benchmarking and segmenting clients simple. He also likes its flagging system since he is able to see the responses he needs to address immediately.
Summary of Negative ClearlyRated Reviews
As of the date this article was written (Aug. 22, 2019) there are very few negative ClearlyRated reviews online. One user wished for more self-service features in the platform. It is notable, however, that most users are satisfied with the company in general.
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Check out the list below of some of ClearlyRated’s features:
- Dedicated account manager
- Net Promoter Score
- Detractor alert
- Issue tracking
- Segmented reporting
- And more
What is a Net Promoter Score (NPS)?
The Net Promoter Score (NPS) reporting methodology allows firms to weigh their scores against competitors and across industries to build greater context around their clients’ experience. NPS’ survey questions enable companies to measure their clients’ willingness to refer their product or services as a proxy for client satisfaction and service quality.
What are the types of survey questions given by ClearlyRated?
ClearlyRated asks eight types of questions that determine the quality of service and client perception. Each industry will have a specific set of survey questionnaires. All will include a Net Promoter Score question and five key drivers of customer service satisfaction.