ClickDesk is a live chat software that allows users to engage and chat with their customers on their website in real time. Its features include video chat, canned responses, conversation transcripts, visitor tracking, and social media integration. In this article, we cover ClickDesk reviews and pricing. Ready to get started? Sign up for free.
ClickDesk pricing varies based on two plans with several tiers each: Soho ($0-$39.99/agent/month) and Team ($44.99-$349.99/month). The main differences between the plans include the number of chats and access to premium features such as conversation transcripts, custom widgets, and chat conferencing.
*Biennal payment options are available for both plans: Soho ($0-$26.99/agent/month) and Team ($29.99-$233.99/agent/month). Annual and biennial plans are billed in full at the start of the billing cycle.
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Summary of Positive ClickDesk Reviews
Users who gave positive ClickDesk reviews said that the software’s interface is very simple, beautiful, and easy to use. They also like that it enables them to interact with other users and possible clients on a personal level. Some of its features were also commended, including its live chat and help desk.
One user who gave ClickDesk a positive review on G2 said that its registration process is very straightforward and simple. He stated that its graphics look fresh, giving the software a more attractive appearance. He also likes how it makes communication very direct and seamless.
Summary of Negative ClickDesk Reviews
As of the date this article was written (Sept. 27, 2019), there are very few negative ClickDesk reviews online. Some users said that it needs a more real-time notification and that its support team is quite slow to respond. Others find its pricing scheme a bit steep.
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Check out the list below of some of ClickDesk’s features:
- Live chat
- Video chat
- Help desk
- Social toolbar
- Advanced reporting
- Visitor tracking
- And more
Can I use ClickDesk on multiple websites?
Yes. All paid plans support unlimited domain installation. However, free plan subscribers are limited to one domain only.
Which payment methods does ClickDesk accept?
ClickDesk accepts payments from all major credit cards, including Mastercard, Visa, and American Express. It also accepts PayPal payments for annual plans.
Here is a list of some of ClickDesk’s popular integrations: