ClickDesk is a live chat software that allows users to engage and chat with their customers on their website in real-time. Its features include video chat, canned responses, conversation transcripts, visitor tracking, social media integration, and more. We compiled ClickDesk user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What ClickDesk does well:
Users who gave ClickDesk a positive review said that the app has improved their overall help desk operations. They also said the platform is easy to use because of its simple interface.
What ClickDesk does not do well:
Users who gave ClickDesk a negative review said that the sign in process can be slow sometimes. They also complained about the slow response rate of the customer support team.
Most Helpful Positive User Review
A user who left a positive review of ClickDesk on G2 Crowd described the app as a one-stop comprehensive live chat solution for small and medium businesses. He said that the program can be easily set up even by non-technical users. He also shared that the software allows agents to answer customer queries from third-party messengers that are generally used for personal purposes such as GTalk and Skype.
Most Helpful Negative User Review
A user who left a negative review of ClickDesk on G2 Crowd said that they could not view the email addresses of people who have asked to unsubscribe from their emails when the proactive chat feature is turned on. He said this feature allows a user to unsubscribe without entering their information, preventing businesses from tracking those users and potentially sending them unwanted emails again.
ClickDesk offers a free subscription and two types of paid plans: Base plans (ranges from $14.99 to $39.99/month) and Team plans (ranges from $44.99 to $349.99/month). The main differences between the plans include the number of chats and access to premium features such as conversation transcripts, custom widgets, chat conferencing, and more.
|Free (10-agent cap)|
Check out the list below of some of ClickDesk’s features.
- IM Integration with Google Talk and Skype
- Chat Transfer
- Canned Responses
- Customizable Templates
- File Transfer
- Transcript of Conversations
- Real-time Reporting
- Email Integration
- Third-Party Integration
- Two-way Audio and Video Call
- Visitor Tracking
- Search Functionality
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to see our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use chat to achieve this.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Do I need a credit card to subscribe to ClickDesk?
No. You only need to provide your name and email address to subscribe to ClickDesk’s free plan. However, for paid plans, users need to provide their credit card details. ClickDesk accepts Visa, MasterCard, and American Express, as well as PayPal (for annual plans only).
Can I customize the features of my plan if I need more agents?
Yes. You can contact ClickDesk’s sales team if your needs go beyond the features included in their standard plans.
Do long-term customers get discounts from ClickDesk?
ClickDesk Overview Video
This video provides an overview on how ClickDesk can provide businesses an easier way to communicate with their customers directly from their website.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of ClickDesk’s popular integrations: