ClickSoftware offers cloud-based field service management solutions for workforce mobility, scheduling and dispatch, customer experience, and more. Its artificial intelligence (AI)-powered platform enables field service businesses and professionals to streamline their processes, increase productivity, and enhance customer service. In this review, we cover ClickSoftware reviews. Ready to get started? Visit its website.
The ClickSoftware pricing details are not published on its website. However, software similar to it have fees that range from $20 to more than $200 per month depending on the features included. Interested users may contact its sales team to request pricing information.
Ready to get started with ClickSoftware? Visit its website.
Summary of Positive ClickSoftware Reviews
Users who gave ClickSoftware a positive review like that it allows them to easily communicate with their customers. They added that it has many features, enabling them to simplify their processes and reduce the time needed to complete administrative work.
One user who left a positive review of ClickSoftware on G2 said that it improves his productivity at work, allowing him to spend more time addressing his customers’ queries and service requests.
Summary of Negative ClickSoftware Reviews
Users who gave ClickSoftware a negative review noted that its platform has a few glitches and it runs sluggishly at times. Several others complained about the slow response time of its customer service team.
One user who left a negative response of ClickSoftware on Gartner commented that its support team is not very responsive. He also dislikes having to wait several days before receiving a response from its customer service representative.
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Check out the list below of some of ClickSoftware’s features:
- Appointment booking and rescheduling
- Demand forecasting and resource planning
- Notifications and reminders
- Real-time reporting
- Work order and job management
- And more
Can a user’s customers choose their preferred communication channel?
Yes, they can. With ClickSoftware’s customer experience management solution, a user’s clients may choose their preferred communication channel, such as SMS and email, when receiving notifications and service request confirmations.
How can ClickSoftware improve job completion levels of field service workers?
With ClickSoftware, service workers can easily communicate with their clients even if they are out in the field. It also provides job information about their clients’ service requests, enabling field workers to make the necessary preparations ahead of time.
Have you read these ClickSoftware reviews and are still not sure if it’s the right fit for you? Read our reviews of all top field service management software or check out one of these three ClickSoftware competitors.