CloudAgent is a call center software solution for inbound and outbound call centers. Its features include call monitoring, business intelligence, omnichannel communication, and more. In this article, we cover CloudAgent reviews and pricing. Ready to get started? Request a demo.
CloudAgent pricing is based on two software options: CloudAgent and CloudAgent Lite. However, pricing details are not available on its website. According to a third-party site, prices start at $45 per user, per month. Interested users may contact CloudAgent’s sales team to request a detailed pricing quotation.
Ready to get started with CloudAgent? Request a demo.
Top CloudAgent Alternative 2019
Summary of Positive CloudAgent Reviews
Users who left positive CloudAgent reviews like how user-friendly the software is. Some users also commended specific features such as good call quality and its efficient customer support team.
A user who gave CloudAgent a positive review on Capterra said that it is very easy to use and there were no problems during installation. He added that the best part about the software is its compatibility with almost all versions of Windows.
Summary of Negative CloudAgent Reviews
As of the date this article was written (Aug. 14, 2019), there are not a lot of negative CloudAgent reviews online. However, some users have issues with frequent downtimes and a lack of system customization options.
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6 Best Call Center Phone Systems for 2019: Call center phone systems help call and contact centers answer, route, and manage phone calls. In this guide, we looked at a variety of call center phone systems and compared them by price, features, and ease of use.
Check out the list below of some of CloudAgent’s features:
- Multi-channel contact centers
- Detailed reports
- Preview, progressive, and predictive dialers
- SMS and social media communication
- Missed call service
- Auto contact function
- And more
Does CloudAgent offer private branch exchange (PBX) solutions?
Yes. CloudAgent Lite is specifically for users looking for a cloud-based business communication system and a hosted PBX solution.
What industries does CloudAgent work best for?
Currently, CloudAgent is used mostly in the ecommerce, travel, healthcare, manufacturing, and insurance industries.
Here is a list of some of CloudAgent’s popular integrations: