Cloudbeds is one of the fastest-growing hospitality management software suites that helps manage reservations and guests, distribute room availability, collect payments, sell inventory, and provide access to a booking engine, channel manager, marketplace, and revenue management.
It’s perfect for hotel businesses wanting a reliable, all-in-one solution that offers complete functionality while also providing real-time reporting analytics. Its pricing isn’t readily available on its website, but you can sign up for a demo to test its features.
The Fit Small Business editorial policy is rooted in our mission to provide you with the best answers to your small business questions. We offer accurate, impartial, and helpful information that you can trust when choosing hotel accounting software. That said, we developed an internal scoring rubric that allows us to properly score each software across a predetermined set of categories. This helps us provide in-depth analysis and insights into the hotel accounting software’s performance and provide you with accurate recommendations based on your business needs.
Pros
- Has multiple payments channel integration
- Offers data migration services
- Has a booking engine to accept and manage online bookings
- Professional support team based in the United States and other parts of the world
Cons
- No free trial
- No transparent pricing
- Relies mostly with third-party integration for accounting and finance features
Cloudbeds Alternatives & Comparisons
Cloudbeds Reviews From Users
Users Like | Users Dislike |
---|---|
Easy to use | No phone support |
Booking features | Can’t add tax charges to bookings |
Clean, fast, and intuitive interface | Unhelpful support personnel |
Users who left Cloudbeds reviews mention that the software is easy and intuitive to use. The interface is clean and logical, making it easy for users to navigate around the system. Users also liked the booking features which enables them to track all bookings and manage room availability. Those who left negative reviews mention poor customer support. One review mentioned that the support personnel will just send an article from the help center instead of dealing with the customer’s issues personally.
Based on our expert analysis of these reviews, we could say that the overall quality of user reviews is positive. With Cloudbeds’s high ratings in the review websites, the negative reviews are isolated cases of problems that don’t affect a lot of users.
Here are its scores in popular review websites:
- Hotel Tech Report[1]: 4.5 out of 5 based on around 900 reviews
- GetApp[2]: 4.4 out of 5 stars based on around 300 reviews
- G2.com[3]: 4.0 out of 5 stars based on around 15 reviews
Cloudbeds vs Competitors
As part of our best hotel accounting software buyer’s guide, we reviewed and compared Cloudbeds with its top competitors in the industry today.
Cloudbeds vs Competitors FSB Case Study
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Hotelier Books Starts at $169 per month
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CloudBeds Quoted-based
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Quickbooks Online Starts at $90 per month for Plus plan
In our Cloudbeds review, we found out that it’s a good software for hotel management since it has an exclusive booking engine, which makes it easier for users to track booking demand. That’s the reason why Cloudbeds won in the hotel management features criterion. It’s also a good accounting software since it can generate reports that hoteliers will find userful. However, QuickBooks Online remains the best if you’re looking for accounting-focused software. Overall, Cloudbeds’s best feature is its booking engine, and we believe that it can help hoteliers manage daily hotel operations at ease.
The Cloudbeds pricing model adjusts on a sliding scale depending on the number of active rooms on each property. It’s best to contact Cloudbeds for a personalized quote. Its pricing score is just above average because pricing isn’t transparent. However, given that the pricing model is personalized, we’re giving Cloudbeds credits for that aspect.
Cloudbeds Features
Cloudbeds offers a variety of features that help to save time and streamline your hotel management tasks. Its all-in-one suite includes a payment processing solution, a tool that helps gather market data, and a channel manager that helps broadcast your inventory. Depending on the plan you select, you’ll have access to features like housekeeping organization and management and multi-property administration.
The accounting features score of Cloudbeds is good mostly because of integrations. On its own, Cloudbeds doesn’t have the essential features. But if you integrate it with QuickBooks Online for instance, QBO can fill in these gaps. For this, we give Cloudbeds half a point for features that rely on integrations.
A robust payment solution that provides hoteliers with an efficient method for managing all payment types, Cloudbeds Payments features built-in reporting, security, and analytics. Plus, it completely integrates with the Cloudbeds platform. The provider has teamed up with the most popular payment processors, including PayPal, Stripe, Authorize.net, PayU, Sage Pay, and Braintree.
Located in the right corner of the tab section, the Cash Drawer is where you can log the cash flow for your property in one place if you would rather not have this information easily accessible. Several different “drawers” can be created; for example, you can have one called “walk-ins,” in which you record any incoming and outgoing cash transactions.
Cloudbeds gives you access to a number of useful financial reports, including a payout/commission report, daily financial report, transactions report, adjustments report, payment ledger, tax report, and invoices report. However, it cannot produce financial statements, like a profit and loss and balance sheet. To access them, you must integrate with Omniboost or another accounting platform that allows you to connect to software like QuickBooks.
Known as a Pricing Intelligence Engine, this tool helps you to gather market data in real time so that you can make better pricing decisions. The all-in-one insights dashboard provides a simple overview of the crucial information to be considered by comparing rates with your competitors.
Looking for a software focused solely on accounting features? Read our best small business accounting software guide for more options.
Overall, we like Cloudbeds’s hotel management features. Its booking engine is a convenient feature for tracking bookings, managing reservations, and coordinating room availability. Moreover, Cloudbeds’s revenue management features makes it easy for hoteliers to track revenue and remain competitive in its pricing.
The system allows you to keep track of room status and conditions, assign staff, and monitor room notes. Best of all, it’s mobile-friendly, allowing you to access this information on the go.
Push availability updates to all of your channels in real-time, eliminating double bookings and switching between sites. Real-time reporting and analytics let you use the power of your data to improve workflows and make data-driven decisions.
With access to previous guest reservations, guest status items and services, house accounts, and registration cards, this provider helps ensure that you provide the best service to your guests.
Launched last year, this is the provider’s complete website design and development service for hoteliers. Each hotelier partners with a Cloudbeds website designer that will design and build a website within 30 days. A customizable booking engine will be integrated with the platform, and the website will be SEO-friendly with analytics available.
Use Cloudbeds’ Channel Manager to broadcast your inventory on more than 300 global and regional distribution channels with no added commissions. In addition, Cloudbeds Amplify—an add-on digital marketing service—amplifies your property’s online presence using websites, metasearch, listings management, and search engine marketing to drive more direct booking.
Our Cloudbeds review of ease of use reveals that it needs improvement in some areas. For instance, we’d appreciate it if the provider would open more support channels like phone support and live chat. Though Cloudbeds has a one-on-one setup session for new customers, the only way to contact support is via an email form. We give points for its 24/7 email support but we’d prefer having a more direct contact to support.
There’s also a knowledgebase on the website, with articles about onboarding, property configuration, Cloudbeds booking engine, and payment processing. We find the knowledge adequate and updated so we’re giving full points for this criteria. Besides that, Cloudbeds University is available to all subscription levels, and it gives you unlimited access to hundreds of training videos, industry best practices, and operating templates.
Integrations
Two accounting software integrations are available with Cloudbeds, including Omniboost, as mentioned above, which can connect to QuickBooks, M3, DATEV, and Yardi. The software also integrates with The Percentage Company, which connects to both QuickBooks and Xero.
There are also integrations available for other areas of hotel management, including reputation management, guest communication, housekeeping, door lock, and direct booking tools. Cloudbeds’s integration capabilities is one of its strongest suits in our ease of use evaluation. We like that it’s easy to insert Cloudbeds in every hotel business’s processes.
Its extensive integration options gave Cloudbeds a boost in its ease of use score. Being able to integration with multiple software is always a welcome feature to increase productivity and efficiency.
How We Evaluated Nimble Property Review
As part of our best hotel accounting software buyer’s guide, we evaluated Nimble Property in four key areas: pricing, accounting features, hotel management features, and ease of use.
20% of Overall Score
Price is an important component of every small business decision. In our evaluation, we placed more emphasis on providers that have a transparent pricing structure. However, we don’t discredit providers who’d like to keep their pricing confidential or those that offer a custom pricing model.
40% of Overall Score
The best hotel accounting software should have enough accounting features to cater to a hotelier’s daily accounting needs. We considered the following subcriteria: general features, A/P, A/R, fixed assets, inventory, and basic financial reporting.
20% of Overall Score
While our focus is hotel accounting, having hotel management features included in the software is a big plus. Therefore, we award points to providers that include features, such as hotel booking, housekeeping, hotel financial planning, and revenue management.
20% of Overall Score
Our ease-of-use evaluation revolves around customer support, integration, and expert analysis. For customer support, we’d like to see multiple support channels that enable users to contact the provider in case of problems. Users should be able to contact the support team by phone, email, or live chat. If direct contact is unavailable, there must be alternatives like a detailed knowledge base or help center and chatbot for quick assistance.
Having the ability to integrate the software with other apps is a good addition to overall ease of use. Customer feedback from user review websites is also included in our rubric to corroborate our findings with actual user feedback. However, we remain neutral and fair in considering reviews as some tend to be one-sided or focused on the negative.
Lastly, we include our expert analysis score based on our evaluation of the software and on the information made available to perform a full review.
Frequently Asked Questions (FAQs)
Yes. Our expert evaluation of Cloudbeds at Fit Small Business shows that it’s a reputable software provider offering hotel accounting solutions for hoteliers.
Cloudbeds Payments is Cloudbeds’s exclusive payment solution that accepts Visa, Mastercard, Discover, and American Express cards. Hoteliers can use the Cloudbeds Payments terminal to accept debit and credit card payments from customers.
Bottom Line
If you’re looking for a powerful hotel management system with the ability to optimize your workflow, reduce operating costs, and obtain more reservations, then Cloudbeds is a solid choice. Its most standout features include a commission-free booking engine, revenue manager, and housekeeping organization, but it also offers advanced guest management tools. Cloudbeds can manage the hotel’s reception and back office and has an intuitive dashboard that allows you to organize reservations easily.