CloudCall is a cloud-based business VoIP solution ideal for the use of recruitment and sales teams. Its core features include CRM integration, call logging and recording, click-to-call, inbound screen notifications, and live calls monitoring and management. We compiled CloudCall user reviews from our website and around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of CloudCall User Reviews
What CloudCall Does Well
Users who gave CloudCall a positive review said that it is effective and reliable in handling high-volume calls. They also mentioned the system provides seamless connectivity.
What CloudCall Does Not Do Well
Users who gave CloudCall a negative review said that they encounter occasional glitches such as unexpected call disconnections. Some of them also stated that the price is higher compared to similar providers.
Most Helpful Positive User Review
A user who left a positive review on Software Advice said that CloudCall is one of the best VoIP systems she has ever used because of the consistently excellent call quality. She also finds the software instrumental and dependable in growing their business.
Most Helpful Negative User Review
A user who left a negative review of CloudCall on Software Advice said that he encounters recurring glitches, citing instances when the program won’t load properly. He also suggested expanding more features to include a live panel that shows the call status of each agent — a functionality which he thinks would be useful for their workforce management.
CloudCall offers three types of plans: Pay As You Go (starts at $11.75/user/month), 2000 Minutes (starts at $24/user/month), and Unlimited (starts at $35/user/month). These three plans are further divided into three pricing tiers based on the number of included features. You need to contact support for detailed pricing information.
|Pay As You Go|
Check out the list below of some of CloudCall’s features.
- Hosted PBX
- Auto Attendant Interactive Voice Response (IVR)
- Main Company Number
- Phone, Online, and Chat Support
- Hunt and Calling Groups
- Department and Company Level Voicemail
- Company Conference Bridge
- Number Porting
- Music on Hold
- Advanced Analytics and Reporting Suite
- Extension Dialing
- Call Forwarding
- And More
Helpful VoIP Service Provider Resources
Best VoIP Provider for Small Businesses in 2018 — We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support — Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better — Read this article and learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Read about the advantages and disadvantages of VoIP and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
Does CloudCall offer a free trial?
There was no mention of a free trial on CloudCall’s website. Interested users can request for a product demo instead.
How do business owners maintain the quality of calls handled by their agents?
Through CloudCall, users have full control of their team’s settings from the CloudCall portal. They can manage their organization’s call profiles, configure all of the settings, manage user and service accounts, and access real-time activity reports, as well as call recordings.
How does the call routing feature impact the company’s workforce management process?
CloudCall routes callers directly to available team members. The Automatic Call Distributor (ACD) analyzes available data including the number of calls that each user has taken, its duration, and their availability. After analyzing these, the system directs the call to the best available person, contributing to an effective workforce management process of businesses.
CloudCall Overview Video
This video provides an overview of CloudCall’s integration with Desk.com to help improve the processes of support and customer success teams.
When choosing a VoIP service provider, it’s important that it integrates with other applications your business is currently using. Here is a list of some of CloudCall’s popular integrations:
- Microsoft Dynamics CRM
- Talent Rover
- And More