CloudCall is a voice-over-internet-protocol (VoIP) and unified communication solutions provider for businesses of all sizes. Its key features include call recording, automatic call distribution, instant messaging, conference calling, customer relationship management (CRM) integrations, and more. In this article, we cover CloudCall reviews. Ready to get started? Request a demo.
CloudCall pricing is currently not published on its website. However, according to a third-party website, its prices range from $24 to $65 per user per month. The system includes advanced telephony, short message service (SMS), and instant messaging capabilities. Interested parties may contact CloudCall to get a customized quote based on their specific business requirements.
Ready to get started with CloudCall? Request a demo.
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Summary of Positive CloudCall Reviews
As of the date that this article was written (October 21, 2019), there are only a few up-to-date CloudCall reviews online. However, users liked that it can be integrated with many CRM applications. Many particularly liked its call recording and instant messaging features. Others commended the clarity of the audio calls.
Summary of Negative CloudCall Reviews
There are not many negative CloudCall reviews online as of this writing. However, some users shared that they regularly encounter technical glitches. Others said that its reporting feature could be improved.
“CloudCall’s interface is clumsy and not designed for the average user to just sit down and run with it. There are also a handful of small technical issues that have popped up that seem like would be easy upgrades but have not been resolved as of yet.”
— Michael Johnson
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Check out the list below of some of CloudCall’s features:
- Automatic call distribution
- Call recording
- Instant messaging
- Conference calls
- Call reports
- Calling groups
- And more
How does CloudCall secure its customer’s data?
CloudCall maintains technical and organizational safeguards to ensure an appropriate level of security and confidentiality for its customers’ personal data, in accordance with its policies and applicable legislation. However, the company cannot guarantee absolute security.
Does CloudCall offer training?
Yes, it does. You may access the CloudCall Academy e-learning center through CloudCall’s homepage.
Does CloudCall have a mobile app?
Yes. You can download the CloudCall app from the App Store and Play Store.
Here is a list of some of CloudCall’s popular integrations:
- Five CRM