Cloudtalk is an integrated voice-over-internet-protocol (VoIP) and call center software that can be connected to commonly used business tools, such as ecommerce and helpdesk solutions. It lets users improve customer interaction and maintain more efficient workflows. In this article, we cover CloudTalk reviews and pricing. Ready to get started? Get a free trial.
CloudTalk pricing is based on four paid plans: Starter ($15/user/month), Essential ($30/user/month), Expert ($50/user/month), and Custom (custom pricing). The main difference between the plans is access to premium features, such as custom onboarding, Salesforce integration, smart queueing, and more.
Want the best balance of features and price? Check out Nextiva.
*Annual plans are paid in full at the start of every billing cycle.
Ready to get started with CloudTalk? Get a free trial.
Top CloudTalk Alternatives 2019
Summary of Positive CloudTalk Reviews
Users who left positive CloudTalk reviews like how easy it is to set up and use. Some users also commended specific features such as call routing, call tagging, and the helpful customer support team.
A user who gave CloudTalk a positive review on Capterra said that it was very easy for their staff to learn how to use the software. According to her, they were running within minutes out of the box. She added that as an administrator, the clean and well-designed interface is a breeze to work with.
Summary of Negative CloudTalk Reviews
As of the date that this article was written (August 14, 2019), there are not much negative CloudTalk reviews online. However, some users feel that the software can still offer more useful features like speech analysis or a mobile app and that the metrics feature needs improvement.
Top Call Center Picks From Fit Small Business
6 Best Call Center Phone Systems for 2019: Call center phone systems help call centers answer, route, and manage phone calls. In this guide, we looked at a variety of call center phone systems and compared them by price, features, and ease of use.
Check out the list below of some of CloudTalk’s features:
- Click to call
- Call tagging
- Predictive dialer
- Number porting
- Automated call distribution
- Agent reporting
- And more
Aside from desktop, can CloudTalk run on other devices?
CloudTalk users can receive calls from a browser and on any of its mobile apps.
Does CloudTalk also offer other business phone solutions?
CloudTalk offers CloudTalk Voice, a cloud-based business phone system great for interconnecting branches, departments, and team members.
Here is a list of some of CloudTalk’s popular integrations:
Disclaimer: The following information was provided by CloudTalk and does not necessarily reflect the views of FitSmallBusiness.com.
What is CloudTalk?
CloudTalk is a user-friendly cloud-based call center software. It was designed for customer support and sales teams to deliver clear, responsive, and high-quality customer support to their clients. It is a flexible communication platform that can be tailored to suit any business size, and even specific needs and requirements. It offers 40+ advanced features and it can be easily integrated with 25+ CRM, eCommerce and helpdesk tools
CloudTalk News & Activity
Here you can go through product updates and news:
New integration in Q3:
CloudTalk + Pipedrive integration: https://www.cloudtalk.io/pipedrive-call-center-integration
CloudTalk + Hubspot integration: https://www.cloudtalk.io/hubspot-call-center-integration
CloudTalk + Intercom integration: https://www.cloudtalk.io/intercom
CloudTalk + Zapier integration: https://www.cloudtalk.io/zapier
CloudTalk + Zendesk integration: https://www.cloudtalk.io/zendesk-call-center-integration
All the advanced feature offer by CloudTalk are here:
CloudTalk Customer Service
Customers values our proactive and personal support, which is many times considered as one of the most critical features. Our 5-star rated customer support team can assist you in seamlessly migrating and setting up your new cloud call center from scratch. The only thing you need is a stable internet connection for it to work.
CloudTalk Unique Features
– Voice features – Improve your customer support with our advanced call center features.
– Intelligent call routing – Make sure that calls are always routed to the right agent based on custom criteria.
– Productivity – Boost the productivity of your staff, teams or departments with outbound call center features.
Learn more about all the features – https://www.cloudtalk.io/features
– Integrations – Simply connect CloudTalk with your CRM tools, helpdesk and e-commerce solutions.
– Statistics and monitoring – Improve the quality of your VoIP call center with detailed statistics and call monitoring.