Cloudtalk is an integrated voice-over-internet-protocol (VoIP) and call center software that can be connected to commonly used business tools, such as ecommerce and helpdesk solutions. It lets users improve customer interaction and maintain more efficient workflows. In this article, we cover CloudTalk reviews and pricing. Ready to get started? Get a free trial.
CloudTalk pricing is based on four paid plans: Starter ($15/user/month), Essential ($30/user/month), Expert ($50/user/month), and Custom (custom pricing). The main difference between the plans is access to premium features, such as custom onboarding, Salesforce integration, smart queueing, and more.
*Annual plans are paid in full at the start of every billing cycle.
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Top CloudTalk Alternatives 2019
Summary of Positive CloudTalk Reviews
Users who left positive CloudTalk reviews like how easy it is to set up and use. Some users also commended specific features such as call routing, call tagging, and the helpful customer support team.
A user who gave CloudTalk a positive review on Capterra said that it was very easy for their staff to learn how to use the software. According to her, they were running within minutes out of the box. She added that as an administrator, the clean and well-designed interface is a breeze to work with.
Summary of Negative CloudTalk Reviews
As of the date that this article was written (August 14, 2019), there are not much negative CloudTalk reviews online. However, some users feel that the software can still offer more useful features like speech analysis or a mobile app and that the metrics feature needs improvement.
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Check out the list below of some of CloudTalk’s features:
- Click to call
- Call tagging
- Predictive dialer
- Number porting
- Automated call distribution
- Agent reporting
- And more
Aside from desktop, can CloudTalk run on other devices?
CloudTalk users can receive calls from a browser and on any of its mobile apps.
Does CloudTalk also offer other business phone solutions?
CloudTalk offers CloudTalk Voice, a cloud-based business phone system great for interconnecting branches, departments, and team members.
Here is a list of some of CloudTalk’s popular integrations: