Comcast is a voice-over-internet-protocol (VoIP) service provider that offers a cloud-based private branch exchange (PBX) phone system known as Business VoiceEdge. Users may also opt to combine Business VoiceEdge with Business Internet service for a single-provider VoIP solution. In this article, we cover Comcast reviews.
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Comcast pricing details are not available on its website both for its Business VoiceEdge and Business Internet services. Its cloud PBX system includes unlimited local calling, nationwide long distance, and directory listing. Prices for programs similar to Comcast can range from $20/month (for basic software) to $1,000/month (for more advanced applications).
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Summary of Positive Comcast Reviews
As of the date that this article was written (May 24, 2019), there are not many recent Comcast reviews online. However, users said that the voice quality and the pricing options are very competitive. Many also liked that it is cloud-based so they can access the service anywhere.
Summary of Negative Comcast Reviews
There are not many negative Comcast reviews online as of this writing. However, some users reported that it takes some time to figure out how to maneuver across the platform. Others were not impressed with the quality of the technical support team.
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Check out the list below of some of Comcast’s features:
- Caller ID
- Call forwarding
- Call waiting
- Call history
- Distinctive ring
- Auto rerouting
- And more
Is it possible for business owners to monitor calls being handled by their staff?
Through Comcast’s shared call appearance feature, business owners can view and manage lines being handled by another staff. They can monitor who’s on the phone and who’s available. There are also options to transfer calls, take messages, or pick up a call ringing on a co-worker or staff’s phone.
How does Comcast ensure the quality of the calls it hosts?
Comcast provides a comprehensive station review and network assessment that optimizes a user’s network before the first call is placed. It also has quality equipment installed with tested configurations known to deliver end-to-end results. Furthermore, the company performs real-time monitoring to track call quality and performance continuously.
Here is a list of some of Comcast’s popular integrations: