Comcast is a VoIP service provider that offers a cloud-based PBX phone system known as Business VoiceEdge. Users can also opt to combine Business VoiceEdge with Business Internet service for a single-provider VoIP solution. We compiled Comcast user reviews from our website and from around the web and determined that it has a mix of positive and negative ratings. We also shared its available pricing options.
Summary of User Reviews
What Comcast does well
Users who recommended Comcast said that it is very functional and easy to use. They also like its efficient cloud-based calling capabilities and overall strong connection.
What Comcast does not do well
Users who gave Comcast negative reviews said that they experience occasional service outages, which disrupt their business operations. Some of them also said that the price is higher compared to other similar service providers.
Most Helpful Positive User Review
A user who left a positive review on G2 Crowd said that Comcast is proven to produce good voice and call quality — ridding them of the need to use traditional phone lines. He also said that the multi-conferencing, call forwarding, transferring calls, and texting features are all useful.
Most Helpful Negative User Review
A user who left a negative review of Comcast on G2 Crowd complained about some glitches when utilizing the conference call feature. He also said that they often experience dropped calls in the middle of meetings which, causes unproductivity and delays.
Comcast Business VoiceEdge is available in three paid plans. Rates are based on the number of seats and phones included. It costs $44.95/seat/month for 5-9 phones, $39.95/seat/month for 10-19 phones, and $34.95/seat/month for 20+ phones. Each seat comes with a Polycom 311 phone and Unified Communications features.
Interested users are required to pay a one-time installation fee of $29.95/seat.
Check out the list below of some of Comcast’s features.
- 3-6 Digit Extension
- Web Portal To Manage Calls
- Business Voice Continuity
- Free On-Net Calling
- Hunt Group
- Call Waiting
- Point-to-Point Video
- 1 Local Phone Number
- Busy Lamp Field
- Comcast Business Mobile App
- Voicemail to Email Integration
- Call Forwarding, Always Busy, No Answer
- Be Anywhere Voice Mobility
- Remote Office
- Hold Music
- And More
Helpful VoIP Service Provider Resources
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your business’ needs.
Is there a free trial?
No. There’s no mention of a free trial on Comcast’s website.
Is it possible for business owners to monitor calls being handled by their staff?
Yes. Through Comcast’s shared call appearance feature, business owners can view and manage lines being handled by another staff. They can monitor who’s on the phone and who’s available. There are also options to transfer calls, take messages, or pick up a call ringing on a co-worker or staff’s phone.
What is the quality of calls hosted by Comcast?
To ensure high quality, Comcast provides a comprehensive station review and network assessment that optimizes a user’s network before the first call is placed. They also have quality equipment installed with tested configurations known to deliver end-to-end results. Furthermore, they perform real-time monitoring to continuously track call quality and performance.
Comcast Overview Video
This video provides an overview of how the Comcast Business VoiceEdge portal works.
When choosing a VoIP service provider, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Comcast’s popular integrations: