Comcast offers a cloud-based PBX phone system known as Business VoiceEdge. Users can also opt to combine Business VoiceEdge with Business Internet service for a single-provider VoIP solution. We compiled user reviews from around the web and determined that Comcast’s VoIP offering has a mix of positive and negative ratings. We also compared the most popular pricing options.
Summary of Comcast VoIP User Reviews
What Comcast VoIP does well:
Users who gave Comcast VoIP positive feedback said that the system is very easy to use and learn. Customers also liked that services can be purchased as a bundle.
What Comcast VoIP does not do well:
Users who gave Comcast VoIP negative feedback reported that call quality is sometimes not that good and that they experiences outages. Some customers also said that customer support is not that responsive.
Most Helpful Positive User Review
A customer who gave Comcast VoIP a positive review on G2 Crowd said that their calls are now routed with ease and that they can do video conferencing and photo sharing without problems. He mentioned that the service provides some cool features like international long distance calls and voicemail to email.
Most Helpful Negative User Review
A user who gave Comcast VoIP a negative review on Consumer Affairs complained about the poor quality of customer service in resolving their phone line-related issue. He said that the company failed to deliver what was promised in terms of how long it would take to get the problem fixed.
Comcast VoIP Pricing
Comcast Business VoiceEdge is available in three paid plans. Rates are based on the number of seats and phones included. It costs $44.95/seat/month for 5-9 phones, $39.95/seat/month for 10-19 phones, and $34.95/seat/month for 20+ phones. Each seat comes with a Polycom 311 phone and Unified Communications features.
Comcast VoIP Features
- 3-6 Digit Extension
- Web Portal To Manage Calls
- Business Voice Continuity
- Free On-Net Calling
- Hunt Group
- Call Waiting
- Point-to-Point Video
- 1 Local Phone Number
- Busy Lamp Field
- Comcast Business Mobile App
- Voicemail to Email Integration
- Call Forwarding, Always Busy, No Answer
- Be Anywhere Voice Mobility
- Remote Office
- Hold Music
- And more…
Useful Comcast VoIP Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your business’ needs.
Comcast VoIP Video Overview
Here’s a video overview of Comcast Business VoiceEdge portal.
When choosing a business phone solution, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Comcast’s popular integrations.