Comm100 is an enterprise-grade live chat platform that enables users to engage with their website visitors in real time via web and mobile. Features automatic chat routing, visitor information collection, audio and video chat, and more. In this article, we cover Comm100 reviews and pricing. Ready to get started? Get a free trial.
Comm100 pricing for its live chat product varies based on three subscription plans: Team ($29/agent/month), Business ($49/agent/month), and Enterprise (custom priced). The main difference between the plans is access to premium features such as visitor segmentation, post-chat survey, extended analytics, advanced routing, and more.
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Top Comm100 Alternative 2019
Summary of Positive Comm100 Reviews
Users who gave positive Comm100 reviews mentioned that the software is very intuitive and customizable. They like that it offers a lot of great features and is continuously improving. They also appreciate the human interaction it provides to their customers, rather than just a computer chatbot.
“We’ve been using Comm100’s communication platform for the best part of six to seven years. Easily one of the best with ease of use and invaluable features that help optimize the customers’ interaction with our company.” —Alan Lakoff
Summary of Negative Comm100 Reviews
Users who gave Comm100 a negative review wished for enhanced analytics features, more formatting options, and other color options for skins. Some commented that its mobile app needs to be improved. Others mentioned that it can get pricey when adding multiple agents.
“I would love to see more variance when it comes to picking skins. Comm100’s current white one is taxing on the eyes.” —Daniel Georgiev
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Check out the list below of some of Comm100’s features:
- Unlimited chats
- Real-time visitor and agent monitoring
- Multi-language chat and auto-translation
- Audio-video chat
- Advanced routing
- Visitor segmentation
- Extended analytics
- And more
What types of support does Comm100 provide?
Comm100 provides a 24/7 chat and email support to assist its users on how to maximize its software. A knowledgebase page is also available on its website.
What payment methods does Comm100 accept?
Comm100 accepts payments from major credit cards like Visa, MasterCard, and American Express. It also accepts payments made using PayPal and corporate check.
Here is a list of some of Comm100’s popular integrations: