Comm100 is an enterprise-grade live chat platform that enables users to engage with their website visitors in real-time via web and mobile. Its features include automatic chat routing, visitor information collection, audio and video chat, and more. We compiled Comm100 user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of Comm100 User Reviews
What Comm100 Does Well
Users who recommended Comm100 said that the app is user-friendly and intuitive. They appreciate that it easily allows them to monitor their website visitors and provide real-time support to their customers. They also cited several useful features such as reporting, analytics, automatic response, and more.
What Comm100 Does Not Do Well
Users who gave Comm100 negative reviews said that the app lacks customization options. They also complained that the updated version no longer has the ability to monitor how long a person has been waiting in the chat.
Most Helpful Positive User Review
A user who left a positive review of Comm100 on G2 Crowd said that the app has great campaigns, language support, reporting, analytics, and support. He added that the auto-translator is extremely useful and accurate, which allows him to communicate with a variety of customers from all over the world.
Most Helpful Negative User Review
A user who left a negative review of Comm100 on Capterra said that the app should have an auto-log out if an agent has been idle for more than 30 minutes. He also mentioned the lack of an alarm or reminder if a client has not replied to the agent he has been chatting with for more than two minutes.
Comm100 offers three subscription plans: Team ($29/agent/month), Business ($49/agent/month), and Enterprise (customized pricing). The main difference between the plans is access to premium features such as agent departments, third-party integrations, a language translator, and more.
Users who opt for an annual contract will receive two months off from their bill. Volume discounts are also available.
Check out the list below of some of Comm100’s features.
- Automatic Chat Routing
- Visitor Information Collection
- Third-Party Integrations and Plugins
- Security and Reliability
- Software Deployment
- Chat Supervision
- Agent Management
- Reports and Statistics
- Agent Collaboration
- Pre and Post-Chat Survey
- Optional Audio/Video Chat
Helpful Live Chat Software Resources
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Does Comm100 offer a free trial?
Yes. Interested users can sign up for Comm100’s 15-day free trial for its Business plan.
Do I need to submit my credit card details for the free trial?
No. You only need to fill the free trial form to use the software for free.
Comm100 Overview Video
This video provides an overview of Comm100’s key features and a short tutorial on how to navigate and customize the app’s user interface.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Comm100’s popular integrations: