Constant Contact is an email marketing software that allows small business owners to automate their email marketing campaigns. We compiled Constant Contact user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of top email marketing software, read our email marketing buyer’s guide.
Constant Contact Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and determined that Constant Contact has generally positive ratings. Here’s what we found:
What Constant Contact does well:
Users who gave Constant Contact a positive review said that they love how easy it is to use the software — with well-designed templates they can choose from. Users also liked the additional features such as reports and analytics, as well as tutorials and tips that help them improve their email campaigns.
What Constant Contact does not do well:
Users who gave Constant Contact a negative review said that they hate how cancelling an account can only be done by calling their sales team. Several users were also not satisfied with Constant Contact’s customer service. They also complained about technical issues, the lack of useful features on the newly rebuilt user interface that used to be available from the past version, the no-refund policy, and the inability to customize and layout the campaigns easily.
Most Helpful Positive User Review
One user who gave Constant Contact a positive review on G2 Crowd said that it is easy to use. She also loves the fact that it allows her to create custom audience lists, send out test emails, and review open rates. She also likes that there are several creative layout choices she can choose from.
Most Helpful Negative User Review
One user who gave Constant Contact a negative review on Trust Pilot said that the user interface has a lot of issues that need improvement. He said users will have to exert more work in adding graphics to the emails than the normal drag and drop builders that are available today. He also complained about the slow load time of previous campaigns and the hassle of entering lists by hand when sending email previews.
Constant Contact User Reviews from Around the Web
Here are a few other resources for finding helpful Constant Contact customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of July 17, 2017|
Constant Contact Pricing
Constant Contact offers two types of plans: Email and Email Plus. For a list of up to 500 subscribers, rate is $20/month for the Email plan and $45/month for the Email Plus plan. If you choose to make annual payments, it will be $17/month for Email and $38.25/month for Email Plus.
|List Size: 0-500|
|List Size: 501 - 2500|
|List Size: 2501 - 5000|
|List Size: 5001 - 10000|
|Number of Email Sends|
|Tracking and Reporting|
You can get a discount if you sign a longer term contract. For example, you can save $2 – $12.50 monthly when signing a 6-month prepaid plan, and between $3 and $18.50 monthly when signing a 12-month prepaid plan, depending on the the number of subscribers you have.
For accounts with over 10,000 users, a quote can be requested directly from Constant Contact.