ContactMonkey is an email tracking software designed for sales professionals. Its features consist of email and links tracking, contact management, Salesforce integration, and more. We compiled ContactMonkey user reviews from around the web and determined that it has a mix of positive and negative ratings. We also shared its available pricing options.
ContactMonkey offers three paid subscription plans: Professional ($10/user/year), Team ($15/user/year), and Salesforce ($25/user/year). The main difference between the plans is access to features such as team analytics, Salesforce templates and campaigns in Outlook and Gmail, and the level of customer support.
The three plans provide users with tools to track email opens and link clicks, as well as access to a send later email feature, personal email templates, desktop notifications, and an analytics dashboard. ContactMonkey also offers a customized pricing plan for business owners who are looking to track internal email communications to monitor employee engagement programs.
Summary of User Reviews
What ContactMonkey Does Well
Users who gave ContactMonkey a positive review said that the software provides them with a time-efficient tool to track email opens and monitor leads given its direct link to Salesforce. They also appreciate its synchronization features, intuitive search function, and easy integration with email clients, such as Outlook and Gmail.
What ContactMonkey Does Not Do Well
Users who gave ContactMonkey a negative review complain about system downtimes, as well as glitches when they had to reboot Outlook to make the tool work properly. They added that the software’s analytics and reporting feature should be enhanced to allow better data sorting.
Most Helpful Positive User Review
One user who gave ContactMonkey a positive review on G2 Crowd said that it is a great tool to integrate with sales. She likes that the software is connected with Salesforce which allows a smoother process for tracking accounts and following up leads.
Most Helpful Negative User Review
One user who left a review of ContactMonkey on Capterra said that its information analytics is very poor and that he had to sort through the software’s extracted data to get a better report. He also commented that the tool should have more screening capabilities to further differentiate an email recipient’s information and reading preferences.
Check out the list below of some of ContactMonkey’s features.
- Contact Management
- Content Management
- Email Tracking
- Lead Management
- Meeting Management
- Territory Management
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Does ContactMonkey offer a free trial?
Yes. ContactMonkey offers a 14-day free trial that includes unlimited email tracking and a Salesforce integration.
Is there an option to buy a team license for a group of users?
Yes. Interested users can get in touch with ContactMonkey’s sales team to request for pricing details.
Can users cancel their ContactMonkey subscription anytime?
Yes. Users can opt to cancel their subscription anytime by contacting ContactMonkey’s support team.
ContactMonkey Overview Video
This video provides a quick overview of some of ContactMonkey’s features.
When choosing an email tracking software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of ContactMonkey’s popular integrations: