Conversocial is a customer service platform that enables businesses to enhance client experience across multiple social media channels. It allows users to resolve issues through social messaging, automate customer support processes, and more. In this article, we cover Conversocial reviews. Ready to get started? Request a demo.
Summary of Positive Conversocial Reviews
Users who gave Conversocial a positive review like that it is very easy to use and supports multiple social channels. Several others commended the support team for their great customer service.
One user who left a positive review of Conversocial on Capterra mentioned that its interface is user-friendly. He added that it is a helpful tool for managing customer feedback and brand reputation.
Summary of Negative Conversocial Reviews
As of February 2019, there are very few up-to-date negative Conversocial reviews online. However, some users stated that it is a bit pricey while others complained about experiencing system glitches from time to time.
The Conversocial pricing scheme isn’t published on its website. However, applications similar to it have prices that range from $5 to $200 or more per user, per month, depending on the features included. Interested users may request a customized quotation by contacting their sales team.
Ready to get started with Conversocial? Request a demo.
Check out the list below of some of Conversocial’s features:
- Case management with automated case distribution
- Dashboard and analytics
- Social messaging and web chat
- Workflows with intelligent routing and prioritization rules
What Type of Customer Insights Can Users Get From Conversocial?
Conversocial’s reporting dashboard can provide users with quantitative and qualitative data about customer satisfaction and consumer insights. It can also track net promoter scores and customer satisfaction within social messaging threads across Facebook Messenger and Twitter.
Can It Integrate AI Bots With my Human-assisted Customer Service Operations?
With Conversocial, you may integrate artificial intelligence (AI) bots into your human-assisted service operations and social customer support channels.
Here is a list of some of Conversocial’s popular integrations:
Have you read these Conversocial reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer service software or check out one of these three Conversocial competitors.