Convirza is a call tracking software that offers users advanced speech analysis to trace which marketing channels their calls are coming from. Its features include toll-free tracking numbers, call recording, keyword tracking, and caller ID data appending. This article covers Convirza reviews and pricing. Ready to get started? Get a free trial.
Convirza pricing varies depending on three subscription options: Starter ($29 per month), Professional ($199 per month), and Advanced (customized). The main differences between the plans are the number of allowed phone numbers and call minutes, as well as access to advanced features, such as SMS notifications, conversion call scoring, and missed opportunity detection.
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Top Call Tracking Software Providers 2020
Summary of Positive Convirza Reviews
Users who gave positive Convirza reviews said that it has a user-friendly interface and intuitive process for tracking calls. Some added that its call recording and analytics helped improve their customer service and marketing performance. Some also mentioned that the customer support team is efficient in handling their concerns.
“This software does exactly what we need it to do—let us create phone numbers for specific campaigns so we can measure campaign performance across several channels and variables within the creative. It also allows our sales leaders to review calls, as it records each call and has conversation analytics that highlight calls that had missed opportunities.”
— Shane Kim Adair
Summary of Negative Convirza Reviews
As of the date this article was written (November 29, 2019), there aren’t many up-to-date negative Convirza reviews available online. However, one user wished for the ability to integrate it with more customer relationship management (CRM) and marketing platforms, such as Salesforce, Tableau, and Marketo.
Fit Small Business Top Call Tracking Software Picks
6 Best Call Tracking Software: Call tracking software allows you to identify where your inbound phone leads are coming from, whether it’s a print ad, online ads, or link from another website. In this guide, we looked at a variety of call tracking software and compared them by price, features, and ease of use to determine the top six.
Check out the list below of some of Convirza’s features:
- Toll-free tracking numbers
- Conversation analytics
- Keyword and visitor level tracking
- Multichannel call attribution
- Call recording
- Caller ID data appending
- Advanced call routing
- And more
What types of information does Convirza collect from the calls?
Convirza gathers important call details, such as call duration, caller ID, caller’s disposition, and the total number of times they’ve called. It also tracks marketing data, including the marketing channel, source, keyword used, lead quality, and caller’s webpage activity.
Can Convirza analyze conversations during calls?
Yes. Convirza uses natural language speech recognition and propriety algorithms to analyze and automatically respond to conversations. With this feature, users can identify missed opportunities and the agent’s areas for improvement. Users can also automate follow-up actions based on certain triggers.
Here is a list of some of Convirza’s popular integrations:
- Google Analytics
- Google AdWords
- Google Tag Manager