Copper (formerly ProsperWorks) is a CRM solution designed specifically for G Suite users. The app integrates with Google programs such as Sheets, Documents, Slides, Calendar, and Gmail. It also enables users to manage their leads and pipelines, keep track of their tasks, and do sales forecasting. In this article, we covered user reviews and pricing. Ready to try Copper? Get a free trial.
What Copper Does Well
Users who gave Copper a positive review said that the program is user-friendly. They also liked its seamless integration with G Suite applications. Some also appreciate the convenience of the contacts auto-populate feature.
“Copper (formerly ProsperWorks) makes the act of using a CRM really easy — from adding a contact, second phone number, leaving notes, exporting files to Google Sheets, and tagging people with an email reminder. I’ve used SalesForce, ZohoCRM, HubSpot, and a few more, but Copper really has a great user interface and ease of use that on some levels surpasses the larger CRM companies. For any small to medium-sized business, I would 100% recommend Copper to others.”
What Copper Does Not Do Well
Users who gave Copper a negative review mentioned that it is quite expensive. They also reported that there were billing inconsistencies. Lastly, some commented that customer support is unreliable.
“The price is very high for what you get. And if you can stomach the price, beware of their billing practices. If you cancel, they will not refund any unused part of the annual subscription fee. If you downgrade your plan, they will not refund you the balance. If you want to cancel and not be billed for a subsequent year, you have to give 60 days notice. I find this a low-integrity practice that calls into question the integrity of the company.”
Copper offers three paid subscription plans: Basic Plan ($24/month), Professional Plan ($69/month), and Business Plan ($119/month, billed annually). The main differences between the plans include the number of user accounts and storage allocation, as well as access to premium features such as advanced integrations and lead insights.
*The Business Plan is paid in full at the start of the billing cycle.
Ready to try Copper? Get a free trial.
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Check out the list below of some of Copper’s features:
- Visual Pipeline Management
- Lead Management
- Contact Management
- Email Templates
- Alert and Notifications
- Automatic Email Sync
Top Copper Pick from Fit Small Business
6 Best CRM for Small Business in 2019 — CRM software helps businesses efficiently manage relationships with customers and prospects using sales pipelines and other organizational tools. We compared more than 20 products offering a range of options to determine the six best CRMs for small businesses in terms of price, features, customization, integrations, and reporting, arriving at the best overall CRM.
How does Copper ensure data security?
Can users get additional seats if they avail the Basic Plan?
Here is a list of some of Copper’s popular integrations: