Cozy is a free property management software designed for landlords, property managers, and renters. It offers features such as rent collection, applicant screening, and online applications. We compiled user reviews from around the web and determined that Cozy has mostly positive reviews. We also compared the most common pricing options for small business owners.
Cozy Customer Reviews
Ease of Use: Excellent
Customer Service: Excellent
Summary of User Reviews
What Cozy does well:
According to the positive reviews online, users like Cozy because it is free, and it allows them to screen tenants and applicants easily. They also mentioned that Cozy’s customer support resolves issues quickly and efficiently.
What Cozy does not do well:
Some users reported that they experienced rental payments being withheld by Cozy. Various bugs and glitches on the website were also cited.
Most Helpful Positive User Review
According to one positive review on the Better Business Bureau, the user experienced an accidental recurring payment issue for a five-month lease: her client was charged five months before the move in date. She said that Cozy was very helpful when she asked for assistance with the issue. Her client was reimbursed immediately, and both she and her client are satisfied with the quick resolution.
Most Helpful Negative User Review
According to one negative review on SiteJabber, Cozy’s platform has technical issues and registration bugs. Although the company’s customer service was very prompt and helpful, he said that the website registration process left his clients uncomfortable about using the software.
Cozy is free to use for landlords, but there is an optional rent estimate which costs $19.99. Renters can process payments using the software for free via ACH transfer, but they’ll be charged a 2.75% fee on credit or debit card transactions. Cozy also offers renters insurance, and the average policy costs $20 per month.
|Collect Rent Online|| |
Credit/Debit Card Payments - 2.75% fee
|Tenant Credit Reports|
|Tenant Background Checks|
|Rent Estimate and Property Analysis|