Crisp is a live chat software that allows users to interact with their website visitors in real time. Its features include video chat and automated replies and campaigns. We compiled Crisp user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Want to know the top live chat software for small business? Read our Crisp alternatives guide.
Summary of User Reviews
What Crisp does well:
Users who gave Crisp a positive review said that the app is easy to use, configure, and install. They also commended the support team for their fast and efficient response to questions and concerns.
What Crisp does not do well:
Users who gave Crisp a negative review said that they experience occasional glitches and bugs — a lot of them noted, however, that customer support is always helpful. They also said that the Zapier integrations could be expanded to make the platform more robust.
Most Helpful Positive User Review
A user who gave Crisp a positive review on G2 Crowd said that the app is like an integrated CRM and that the support team tool that can handle all their client-facing communications in a simple way. He also likes how it takes only one click to convert a chat to a video call and use their webpages to assist a customer.
Most Helpful Negative User Review
A user who left a negative review of Crisp on G2 Crowd complained that there are only four agents available in the Pro version considering its price and that the price jump to the Unlimited plan is quite steep. He added that the mobile app can run a bit slow sometimes, causing chats that have already been answered to still appear as unresolved.
Crisp offers free subscription and two paid plans: Pro ($25/month/team) and Unlimited ($95/month/team). The main differences between the plans include the number of agent allocation and access to premium features such as unlimited chat history, team inbox, campaigns, and auto-replies.
Check out the list below of some of Crisp’s features.
- Live Chat
- Video Chat
- Unlimited History
- Automated Replies
- Automated Campaigns
- User Ratings
- Internal Search
- Private Notes
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Does Crisp offer a free trial?
Yes. Crisp offers interested users with a 14-day free trial for all of its paid plans.
Can I cancel my plan subscription anytime?
Yes. You can cancel your plan subscription anytime as the subscription is only on a month-to-month basis.
Does Crisp offer discounts for students and nonprofits?
Yes. Crisp offers 50% discount for students and nonprofits. Chat with their support team to request for more information.
Crisp Overview Video
This video provides an overall background on the new features of Crisp and what these additions can do to improve your customer engagement activities.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Crisp’s popular integrations: