Crisp is a live chat software that allows users to interact with their website visitors in real time. Its features include video chat and automated replies and campaigns. In this article, we cover Crisp reviews and pricing. Ready to get started? Get a free trial.
Crisp pricing is based on a free subscription and two paid plans: Pro ($25/website/month) and Unlimited ($95/website/month). The main differences between the plans include the number of seats and access to premium features such as unlimited chat history, team inbox, campaigns, and auto-replies.
No. of Seats Included
Crisp offers a 50% discount for students and nonprofits. Interested users may contact its support team to request for more information.
Ready to get started with Crisp? Get a free trial.
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Summary of Positive Crisp Reviews
Users who gave positive Crisp reviews said that the software is easy to set-up, intuitive, and has a good user interface. They like that it provides a variety of plug-ins, has an auto-translate feature, and is customizable. They also appreciate that it offers a free plan and that its paid options are reasonably priced.
“The price is ideal for a small team and its integration was first class. Customer service uses the platform and actually responds directly to you instead of creating a ticket and tracking later.”
—Gian Cho Fa
Summary of Negative Crisp Reviews
Users who gave negative Crisp reviews said that its mobile app has some glitches and often crashes. Others mentioned that its notification feature needs further improvement.
One user who gave a negative Crisp review on Capterra complained that the software is extremely glitchy. He added that its “magic browse” feature, which they advertise well, literally never works.
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Check out the list below of some of Crisp’s features:
- Live chat
- Unlimited history
- Automated replies
- Automated campaigns
- Chat Bot
- And more
Is there an available mobile app for Crisp?
Yes. Crisp has a mobile app that is available for both iOS and Android devices. Through the app, users can reply to their customers directly even when on-the-go.
What payment methods does Crisp accept?
Crisp accepts payments made using major credit cards including Visa, Mastercard, and American Express. It also supports PayPal as an alternative payment option.
Here is a list of some of Crisp’s popular integrations: