Davinci Virtual Review: Features, Alternatives & Pricing for 2023
This article is part of a larger series on VoIP.
Davinci Virtual offers live receptionist services and virtual business office solution well-suited for teams that need a physical business address with comprehensive administrative support. This Davinci Virtual review gave the provider high scores for its extensive features and ease of use, thanks to its user-friendly interface, extensive support, and call management services. However, it received a lower pricing score as it lacks free trials and charges one-time fees starting at $50.
Davinci Virtual Review: At a Glance
What We Liked
- Comprehensive physical service offerings (e.g., business address, mail receiving, meeting and event spaces)
- Unlimited long-distance calling
- Cost-effective with a business address starting at $50 per month
- Extensive global presence with over 5,000 spaces in more than 300 cities
- Includes the U.S. Postal 1583 form notary with subscription purchase
- No 24/7 live call answering services
- No automatic or regular mail notification
- One-time setup fees for receptionist, live web chat, and location services
- No month-to-month option; minimum six-month commitment with 30-day written notice to cancel
- No free trial
- Expanding startups: Businesses entering new markets benefit from Davinci Virtual’s prime global locations, making it one of our top best virtual office companies.
- Mobile workforce: Davinci Virtual is among our list of the best answering services for companies looking for virtual admin assistants and call answering solutions.
- Multi-location operations: Gain visibility in different locations without a monthly lease or extra overhead expenses.
- Seasonal business surges: Consider MAP Communications if you need affordable per-minute plans for temporary load increases or projects.
- Round-the-clock live answering: Davinci Virtual live receptionists answer calls between 8:30 a.m. to 5:30 p.m. Monday through Friday. For 24/7 live receptionists, try Abby Connect.
- Free trial: Davinci Virtual does not have a free trial. Try Ruby Receptionists, which offers a seven-day trial for commitment-free service testing.
Davinci Virtual Deciding Factors
Davinci Virtual provides call communication services and global business addresses to companies and solopreneurs. It is an excellent option for small teams and home-based businesses needing a physical address without the need to use it daily.
Best for solopreneurs, startups, and small to medium businesses that need front desk and back-end administrative support for remote operations
Annual or Volume Discounts Available
Davinci Virtual Alternatives
Davinci Virtual offers a wide variety of virtual office and live receptionist services for small businesses and freelancers who need back-end support and meeting spaces. Its solutions still lack integration options, internal collaboration features, 24/7 call answering services, and a month-on-month subscription option.
If you are looking for a provider with these features, here are the three of the best answering services and Davinci Virtual alternatives to consider:
Small businesses that need an answering service with affordable packages
Companies that need an answering service with integrations with known business solutions
Businesses that want dedicated receptionists with 24/7 services for call and live chat answering
Monthly Starting Price
$230 for reception, $135 for chat
$299 for reception, $129 for chat
When it comes to Davinci Virtual pricing, we gave the provider a score of 3 out of 5 because it does not offer a free version or a free trial. It was given higher points for its competitive business address fee, base plan pricing, and robust optional add-ons.
Davinci Virtual offers four paid plan options for live answering services beginning at $129 per month for 50 live answer minutes. Its live receptionist and virtual office assistants screen calls, take messages, check your availability, make outbound calls, and field customer queries.
Davinci Virtual Plans
Live Answer Minutes
Free Local or Toll-free Numbers
Live Call Answering & Auto-receptionist
Call Forwarding & Screening
Bilingual Virtual Receptionists
Appointment Scheduling & Order Processing
Click on the drop-down menu below to see the rates for the other services offered by Davinci Virtual:
Davinci Virtual pricing begins at $50 per month for business address services. The price of its business address services varies per location, and the total cost depends on the chosen services. The website allows customers to key in a location, displaying options in the area with corresponding rates.
Below are examples of the monthly fee, with a one-time setup fee on top of the rate. Some locations offer promos, so rates are subject to change:
- New York: 300 Cadman Plaza West, 12th Floor, Brooklyn Heights, NY, 11201, starts at $101 per month plus a discounted $150 one-time setup fee
- Hong Kong: 1 Harbour View Street One IFC, Level 20, Central Hong Kong, starts at $179 per month plus a $199 one-time setup fee
- London: 107-111 Fleet Street London, United Kingdom, starts at $148 per month plus a $199 one-time setup fee
With Davinci Virtual’s fully automated telephone system, incoming calls are routed to a voicemail or any predetermined number you select. Below are the three auto-receptionist business plans offered:
- Auto-receptionist (startup package): $59 per month for call forwarding and unlimited long distance
- Auto and email: $69 per month, which includes corporate email
- Auto plus: $99 per month, which includes up to four line extensions
With Davinci Virtual’s live web chat, agents answer questions and transact sales through your online platform to convert prospects into customers and provide instant client servicing. Davinci Virtual trains agents, saves and sends chat transcripts and history, and customizes chat buttons, invitations, and customer greetings. Three options for live web chat services are the following:
- $79 per month: 25 chat sessions
- $129 per month: 50 chat sessions
- $199 per month: 75 chat sessions
Davinci Virtual has over 20,000 meeting spaces in over 5,500 locations across more than 50 countries. According to its website, meeting room rates vary per location, with day offices, small conference rooms, workspaces, and co-working spaces beginning at $10 an hour.
The rates for event spaces depend on the location and time of the event and are exclusive of the cost of food catering services. Food options range from light snacks for short sessions to full meals.
Davinci Virtual Features
Davinci Virtual offers various services, from virtual offices to live receptionists, live web chat, and event and co-working spaces. Gain access to professional business addresses worldwide to receive clients and conduct meetings with skilled services, such as live receptionists, mail forwarding, and unlimited long-distance dialing.
It also has a mobile app, which allows clients to place voice-over-internet-protocol (VoIP) calls from their mobile phone over Wi-Fi. Customers receive and send faxes, listen to voicemail messages, and make conference calls from their mobile phones via the Davinci Virtual platform from anywhere, at any time.
Want to learn more about VoIP services?
Read our guide on the best VoIP for small businesses to understand how this technology provides a centralized platform for managing communications and customer interactions.
Davinci Virtual stands out for its features because it offers a full suite of office services—from global professional business addresses, complete with mail receipt and forwarding, to incorporation services and business support center amenities. All plans come with registered business addresses, auto-receptionists, and voicemail management.
Its office support improves productivity by managing mail, offering day office and meeting rooms with internet, presentation tools, and catering services. With core and additional services varying between its 1,600 locations, it helps small businesses reduce operational costs by supplying back-end support.
Here is a list of Davinci Virtual features and solutions:
- Professional business address
- Mail receipt and forwarding
- Lobby directory listing
- Incorporation and registered agent
- Lobby greeter
- Offices, co-working spaces, and meeting and conference rooms
- Free local or toll-free numbers
- Live call answering and auto-receptionist services
- Online fax and voicemail management
- Call forwarding and call screening
- Administrative assistant tasks
- Live web chat
We gave Davinci Virtual a 5 out of 5 for its niche features because it offers unlimited long-distance calling and advanced call routing services. However, users must upgrade to the Premium Plans to access appointment scheduling, bilingual receptionists, and administrative task support. These services are worth the upgrade if you have or are expanding to accommodate bilingual customers.
Click on each feature below to learn more about Davinci Virtual’s top niche offerings:
Virtual office providers often have small to large conference rooms. Still, not all have event spaces where remote teams can gather for training or conferences. Davinci Virtual offers a full menu of business space needs, including event spaces.
In addition to the meeting, board, and conference rooms, there are spaces for longer, larger events like training sessions and seminars. These professional rooms are rented by the hour or per day and come with internet, equipment, lobby greeters, and catering options.
Davinci Virtual’s professional live receptionists ensure you never miss a call again. Plans come with live answer minutes and include services such as call and voicemail management, call routing and forwarding, order processing, and bilingual receptionists with Spanish proficiency.
Davinci Virtual works with Legalinc and offers registered agent and business formation services. Legalinc provides an automated, digital Registered Agent (RA) platform that automates the entity formation experience. The service receives and signs a Service of Process (SOP) or official notification and notifies you of receipt. Fees range from $149 to $399 and are paid annually or as a one-time service fee, depending on the service.
Davinci Virtual’s score for customer service is 4.13 because its main channels for support include live chat, phone support during business hours, and email communication. It offers a comprehensive Frequently Asked Question (FAQ) section on its website, which is great for potential and new customers.
Some customers have reported that while it offers excellent service, reaching a representative is challenging as the phone lines get busy throughout the day.
Davinci Virtual was given a perfect score on ease of use because its mobile applications for Apple and Android are intuitive and easy to set up. Furthermore, the back-end dashboard requires little to no technical expertise to operate.
Feedback on the services of Davinci Virtual has been relatively positive, thanks to its convenient locations and extensive options for meeting spaces. Based on actual customer experience, its call agents and lobby greeters are friendly. Small business owners appreciate its excellent locations, which build a startup’s credibility and offer access to big office spaces that impress.
At the time of publication, Davinci Virtual has earned the following scores on popular user review sites:
- Consumer Affairs: 4.5 out of 5 based on 34 reviews
- Trustpilot: 4.1 out of 5 based on 1,698 reviews
- Clutch: 4.5 out of 5 based on 20 reviews
There were concerns raised regarding billing, which were promptly handled by the customer service team. A few customers noted that Davinci Virtual does not have a service that notifies customers if any mail has been received for pickup.
How We Evaluated Davinci Virtual
To complete this Davinci Virtual review, we considered critical factors important to small businesses, including pricing, general features, niche features, customer service, ease of use, and expert score. Learn how we evaluated Davinci Virtual by clicking on the tabs below:
20% of Overall Score
Budget and cost are considerations that cannot be overlooked, especially by small businesses. Keeping this in mind, we looked at whether the provider offers a free setup, add-on services, and a free trial. Higher points were given for lower monthly base plan rates and business address fees.
25% of Overall Score
For general features, we focused on virtual office services, such as workspace and meeting room services. We also considered critical services, including basic call answering, handling, and post and mail management.
20% of Overall Score
With advanced features, full-time spaces were part of our consideration. Other niche services included in the evaluation are phone capabilities like advanced call routing, bilingual receptionists, and unlimited long-distance calling.
10% of Overall Score
We checked Davinci Virtual’s ability to provide prompt and adequate customer support. We examined different support channels, such as phone, chat, and email, and considered their customer service hours.
10% of Overall Score
Ease of use referred to whether the platform was simple and user-friendly. Our Davinci Virtual review considered the level of expertise needed to set up and operate the system.
15% of Overall Score
Standout features were part of the computation for Davinci Virtual’s expert score. We conducted research on Davinci Virtual reviews to see how popular it is to users and what they thought of the provider and its services.
Davinci Virtual is a flexible virtual office solutions provider that allows small businesses to pick and choose the services needed to enhance office operations and call answering services. It does an excellent job of providing comprehensive business support and answering services that are easy to use. Visit the Davinci Virtual website today and choose from thousands of locations complete with full-service amenities and auto- and live receptionists.