Deskero is a multi-channel help desk and ticketing system. Its features include advanced ticketing, multiple support channels, customized chat workflows, canned answers, social monitoring, and more. In this article, we cover user reviews and pricing. Ready to try Deskero? Get a free trial.
What Deskero Does Well
Users who gave Deskero a positive review said that the software is easy to learn and use. Some of them also commended its efficient chat, ticket auto-allocation, and interface customization features.
A user who left a positive review on Capterra said that it is an effective tool for customer management as it provides interactive chatting facilities. He also commended the systematic ticketing system that gives them the ability to customize their workflows according to the business’ needs.
What Deskero Does Not Do Well
As of the date this article was written (12/19/18), there are very few negative Deskero user reviews online. However, some of them mentioned that the mobile app’s functionalities and overall design can still be improved.
Deskero offers four pricing options starting from $0 up to $120 per agent per month. The main differences between the plans include support channels and access to advanced features such as ticket time tracking, agent collision detection, real-time chat analytics, and canned answers.
(additional $4 per extra agent)
*The annual plans are paid in full at the start of the billing cycle.
Ready to get started with Deskero? Get a free trial.
Top Help Desk Software Pick from Fit Small Business
Best Help Desk Software — Delivering exceptional customer service is essential to the health of any small business and help desk software helps users manage customer inquiries and issues more effectively. In this guide, we looked at the industry leaders and up-and-comers and found Freshdesk, HappyFox, and Zendesk outstanding.
Check out the list below of some of Deskero’s features:
- Social Media Monitoring
- Customer Management
- SMTP/Deskero Email
- Advanced Ticketing
- Ticket Custom Tagging
- RTE and HTML Editor
- Web Portal
- Productivity and Reporting
- Domain Mapping
- Canned Answers (Business, Premium)
- Ticket Time Tracking (Premium)
- Custom Greetings (Premium)
Can Deskero users customize the interface to match their company image/branding?
What channels can Deskero agents receive their tickets from?
Can Deskero users export their data?
Here is a list of some of Deskero’s popular integrations: