Deskero is a multi-channel help desk and ticketing system for small and medium sized businesses. We compiled Deskero reviews from our website and available reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top help desk software, read our help desk software buyer’s guide.
Deskero Customer Reviews
Customer Service/Reliability: Good
Summary of Deskero Reviews
We scoured reviews online and found that Deskero has generally positive ratings. Here’s what we found:
What Deskero does well:
Users who gave Deskero a positive review liked that it was simple and easy to use.
What Deskero does not do well:
There weren’t many negative reviews for Deskero, but some users said that the mobile app needs further development to make it more user friendly.
Most Helpful Positive User Review
One user who left a positive review on Capterra said that he introduced Deskero to their company with the purpose of tracking all customers’ requests in a single, easy-to-use software. He thought that Deskero accomplished what they needed it to. He said it’s extremely easy to use, has several functions that they use daily and helps them save time (for example importing tickets from email addresses and sorting them between agents giving precise rules).
Most Helpful Negative User Review
Someone who left a negative review on GetApp said that sometimes the app goes offline due to lack of internet connection, and it’s impossible to use the app unless it’s restarted. She also said that when this happens, the chat session does not get entered and the response remains locked in the message log.
Other Deskero Reviews From Users Around the Web
Here are a few other resources for finding helpful Deskero reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: July 26, 2017|
Deskero offers four pricing options starting from $0 up to $120 per agent per month. Users that opt for annual billing can get a monthly discount of $3-$30 depending on the plan they choose. The main differences of each plan are the level of customer support and the level of monitoring.
$4/agent/month after the 1st agent
|Ticket Time Tracking|
|Agent Collision Detection|
|Knowledge Base Creation From Ticket Stories|
Deskero is a multi-channel service that helps businesses manage all their customer care in one platform. The Start/Free plan is pretty limited in this regard as the Twitter, Facebook and Chat integrations are not available for this plan. It also doesn’t offer canned responses, multiple languages, or have the ability to analyze tickets and incorporate them into the business’ knowledge base.
The Premium plan is the most packed with key features such as ticket time tracking, agent collision detection and canned responses.
All plans include the following features:
- Web Ticketing
- Ticket Custom Tagging
- Smart Filtering for tickets and emails
- SMTP/Deskero Email
- Auto-sync Customer Form
- Reply to Specific Facebook Comments
- Colors and Logo Customization
- Export Customer Conversation