Deskpro is a multi-channel helpdesk software that allows users to manage customer queries via email, live chat, phone support, and social media. Its features include analytics, CRM, team collaboration, self-service portal, and more. There weren’t a lot of recent Deskpro user reviews, but the ones we found were generally positive. We also shared its available pricing options.
Summary of Deskpro User Reviews
Most Helpful Positive User Review
A user who left a positive review of Deskpro on GetApp said that the software’s user interface is straightforward — making it easy for them to train new employees on how to use the program. He found the app’s basic customizations and live chat features to be useful. He also added that the customer support team is always prompt in responding to queries.
Most Helpful Negative User Review
A user who left a negative review of Deskpro on G2 Crowd said that the reporting feature of the app is limited to pre-selected fields and does not capture historical information (such as open cases a year ago vs. today). He also said that its knowledge base does not support reporting on the usage or history of search terms.
Deskpro offers two subscription types: Cloud ($30/agent/month) and On-Premise ($1,800/10 agents/year). The main differences between the plans include the type of server location and the payment frequency.
Check out the list below of some of Deskpro’s features.
- Ticket and Email Management
- Ticket Action Triggers
- Ticket Prioritization
- Knowledge Base Creation
- Live Chat
- Feedback Tool
- Custom Branding
- Third-Party Integrations
- Assign Tasks
- Ticket Merge
- Quick Response and Mass Action
- Multilingual Support Options
- Agent Chat
- Deskpro CRM
Helpful Help Desk Software Resources
How to Start & Manage a Help Desk — The Ultimate Guide — Are you planning to add a help desk tool to your business? Check out this guide to better understand what a help desk is and how you can choose the right help desk software for your needs.
Best Help Desk Software for Small Businesses in 2017 — We took a closer look at the top help desk software for small businesses. Read on to view our comparison and to get an idea on which one suits your business best.
Top 20 Guerilla Marketing Ideas: From Social Media to the Street — A limited budget for marketing and advertising should not prevent you from capturing the attention of your potential customers. Read on to learn 20 guerilla marketing ideas that you can use for your business.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Does Deskpro offer a free trial?
Yes. Interested users can sign up for a 14-day free trial for its cloud service. They can also download a 14-day free trial of the self-hosted service.
Do I need to provide my credit card details to sign up for the free trial?
No. Deskpro does not require submission of credit card details for its free trials.
Are there additional or hidden charges on top of Deskpro’s pricing plan?
No. There are no hidden fees. Subscribers get all of the Deskpro features for a single price.
When choosing a helpdesk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Deskpro’s popular integrations: