Deskpro is a multi-channel help desk software that allows users to manage customer queries via email, live chat, phone support, and social media. Its features include analytics, CRM, team collaboration, a self-service portal, and more. In this article, we cover Deskpro reviews and pricing. Ready to get started? Get a free trial.
Deskpro offers two subscription types: Cloud ($30 per agent per month) and On-Premise ($1,800 per 10 agents per year). The main differences between the Deskpro pricing plans include the server location and the payment frequency.
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Top Help Desk Software Providers 2019
Summary of Positive Deskpro Reviews
Users who gave positive Deskpro reviews said that the software is easy to use, customize, and implement. They also mentioned that its reports are useful and that its pricing is affordable. Others commended its support team for being very helpful.
One user who gave Deskpro a positive review on Capterra likes that the application can be customized according to their needs. He shared that they branded the software as theirs and are able to make continuous changes to a lot of the features as they like. He added that the company provides great support.
Summary of Negative Deskpro Reviews
Most users are happy with Deskpro in general. However, some users mentioned points for improvement and reported occasional bugs that should be fixed. Others wished for easier customization for more detailed functions and the provision of demo videos for its various features.
Top Help Desk Picks From Fit Small Business
6 Best Help Desk Software 2019: Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly they can save support teams a great deal of time and money. We looked at 20 of the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability.
Check out the list below of some of Deskpro’s features:
- Ticket and email management
- Call center software
- Ticket action triggers
- Knowledgebase creation
- Live chat
- Agent chat
- Deskpro CRM
- And more
Are there additional or hidden charges on top of Deskpro’s pricing plan?
No. There are no hidden fees. Subscribers get all of the Deskpro features for a single price.
Is there a mobile version of the software?
Yes. Users may be able to help their clients even while on the go. Deskpro for mobile is available for both Android and iOS users.
Here is a list of some of Deskpro’s popular integrations: