Dialpad is a cloud-hosted business communication solution. It features call transfer, call switching, call recording, visual voicemail, call routing, video conferencing, voice recognition, third party integration, and more. We compiled user reviews from around the web and determined that Dialpad has a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
Pricing & Features
Useful Resources
Overview Video
Integrations
Top Alternatives
User Reviews
Summary of Dialpad User Reviews
What Dialpad does well:
Users who gave Dialpad positive feedback said that the system is very easy to use and that it requires little to no training to get users up to speed. Many customers also liked the integrations with Salesforce and G-Suite.
What Dialpad does not do well:
Customers who gave Dialpad critical feedback reported experiencing call drops, glitches, or system crashes at times.
Most Helpful Positive User Review
A customer who gave Dialpad a positive review on Capterra said that the interface is easy to learn and use. He mentioned that transferring calls around the office has been seamless. He also said that the added ability to integrate Salesforce with just a single click made his job easier.
Most Helpful Negative User Review
A user who gave Dialpad a critical review on G2 Crowd reported that the mobile app tends to crash at times, making you unable to answer an incoming call on your phone. She also said that sometimes, there are glitches in the system that require a restart for it to work again.
Dialpad Pricing
Dialpad offers three paid plans that are billed annually: Standard ($15/user/month), Pro ($25/user/month), and Enterprise ($35/user/month). Only Standard and Pro plans have rates on a monthly basis. The main differences between plans are the number of users and departments included and the availability of advanced features like Salesforce integration and voicemail transcription.
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| Standard | ||
| Pro | ||
| Enterprise |
Dialpad Features
- Call recording
- Three-way calling
- Call routing
- Call screening
- Call list management
- Call transfer
- Company directory
- Visual voicemail
- Fax management
- Call waiting
- Third party integration
- Application integration
- Live/video conferencing
- Instant messaging
- Secure data storage
- Web analytics
- International calling
- Web portal management
- HD audio & video calling
- File transfer
- SMS/MMS messaging
- Virtual attendant & IVR
Useful Dialpad Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
Dialpad Video Overview
This video shows how Dialpad’s system works.
Popular Integrations
When choosing a business phone solution, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Dialpad’s popular integrations.
Top Dialpad Alternatives
Not sure if Dialpad is the right phone system for your small business? Read our reviews of all top VoIP service providers or check out one of these three Dialpad competitors.
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Randy Bryan
Very simple and intuitive interface. The call quality is excellent. It’s really easy to do what we need to do. I like that we can call and text from our numbers.
Sometimes it is a little too simple. There is a limited set of settings.
I knew the founder had started the original dial pad and also google voice. I knew this company would be big and I knew they would be successful. I have not been disappointed.
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Jacob Tacher
The interface is easy to use for the most part. I think what they have really done well is the connectivity between the mobile app and desktop app. It’s really easy to switch between the two which is an amazing feature. Text works great, call history works great. Has all the basics that you’d want.
The biggest issue for me is the call quality. I’ve used a few other VoIP dialers with the same internet, same headset, exact same situation and they have all been better in call quality and connectivity. Also, the way they organize missed calls and voicemails make them easy to accidentally miss or get lost in the mess. Also, the mobile app makes it so that receiving a call on your phone from Dialpad or any other number looks the exact same. Even after uninstalling the Dialpad app on my phone I would still always get dialpad calls.
I wish I knew that the connectivity wasn’t good. That’s been the biggest issue.
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Alex Bass
The UI/UX of their software is great. It is by-far the most user-friendly and nicest software of any of the VoIP solutions. The mobile app is great and they really nailed the design side compared to competitors.
Configuration/setup is great. Setting up an auto-attendant is super easy as well, but it is not as fully featured as some other VoIP’s like RingCentral. Does enough for what I need it to do for my business though. Configuration is straightforward and user-friendly versus many of the competitors.
The call quality/dependability is so iffy. Sometimes it works and works well. If I’m hard-wired on my computer, it tends to work well. Most of the time when making calls on my cellphone though (even on dependable wifi), I have been told that I was choppy and they could not hear me. It has really made my look bad in many areas.
There is the “beta” data calling feature that has been in beta for like 2 years now and whenever I give it a try, I end up shutting it off after a few days. I want it to work well, but in practice, I have had more issues with it than using the cell forwarding aspect.
The contact management is also a mess. I often have like 3 duplicates of the same contact and I never know which one has the history in it. There is no way to handle duplicates, they are claiming often that the duplicates are inside of my Google Contacts, but I go in there and run “remove duplicates” and it finds nothing. I can’t seem to find the duplicates on my end either. It has just been a rough experience. I expect more out of a company that deeply integrates with G Suite.
They also significantly lack integrations. They don’t even connect with Zapier even though tons of the community has been requesting it for ages. This is supposed to be a SMB VoIP solution, and yet, very few SMB companies are using Salesforce as their CRM. Yet that’s the only thing they integrate with.. Feels more like they made that integration for their own usage. Why not do it for other big CRMS in the SMB space like ProsperWorks?
I wish I had known the issues above. But even with them, I find myself sticking with them. The pricing is great and I really do love the UX of the apps. I’m continuing to give them the benefit of the doubt 2 years later and hoping that they eventually get their act together.
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Joshua Peskay
Easy provisioning, pricing structure, mobile and desktop apps are excellent.
Support is just OK – email only, no instant chat or phone support.
Nothing.
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Devin Jones
-Group calls / texts easily made
– Can input URL’s, emails, and notes on each contact
– Pricing
– Intuitive / user friendly
– Like the settings interface, including call menus
– Desktop & mobile apps
– Texting
– Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don’t know about it right away (and there is no ring because it goes to main line call menu).
– Voicemail transcription poor-to-mediocre (at least compared to Google Voice)
– Setup issues with Obi voip device; specifically, it doesn’t allow you to share your device with other VoiP service providers without a manual hack (which is what I’m doing so I can still use the device for a personal GV #), although this may be causing other issues
– Customer service underwhelming. First tier is overseas office that while friendly & responsive usually isn’t helpful and just end up sending it up the chain to someone who can help. Forum isn’t really used. Live chat unreliable and still first tier people. Overall, slow response times and still have unresolved issues. Feels like 10 people work at Dialpad, both in customer service & sales, despite appearing to be a well funded growing company.
– Have had numerous technical issues, most but not all were eventually resolved, including dropped calls, ringing delays, etc.
– As a single user using Dialpad, there is no efficient way to see all new activity across departments; I have to check each one individually. Plus, it doesn’t aggregate the same caller activity across departments in one place — it treats them separately even if the same phone number.
I really wish they would focus more on the fundamentals of their product more before caring about adding new sexy features that are better for marketing. Using a robust forum for getting user feedback (e.g., with voting) could be helpful. I will likely be sticking with them for now since there are enough areas I like and they seem to continue to be working on the product, but I’m just not sure they are focused enough on solving my problems/issues above.
How different it was going to be from a standard phone service / landline. Yes there are bugs, but my goodness, I don’t know how I lived without this. It’s like cell phone meet’s work phone.. best of both worlds.
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