Dialpad is a cloud-hosted business communication solution. It features call transfer, call switching, call recording, visual voicemail, call routing, video conferencing, voice recognition, third party integration, and more. We compiled user reviews from around the web and determined that Dialpad has a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
Pricing & Features
Summary of Dialpad User Reviews
What Dialpad does well:
Users who gave Dialpad positive feedback said that the system is very easy to use and that it requires little to no training to get users up to speed. Many customers also liked the integrations with Salesforce and G-Suite.
What Dialpad does not do well:
Customers who gave Dialpad critical feedback reported experiencing call drops, glitches, or system crashes at times.
Most Helpful Positive User Review
A customer who gave Dialpad a positive review on Capterra said that the interface is easy to learn and use. He mentioned that transferring calls around the office has been seamless. He also said that the added ability to integrate Salesforce with just a single click made his job easier.
Most Helpful Negative User Review
A user who gave Dialpad a critical review on G2 Crowd reported that the mobile app tends to crash at times, making you unable to answer an incoming call on your phone. She also said that sometimes, there are glitches in the system that require a restart for it to work again.
Dialpad offers three paid plans that are billed annually: Standard ($15/user/month), Pro ($25/user/month), and Enterprise ($35/user/month). Only Standard and Pro plans have rates on a monthly basis. The main differences between plans are the number of users and departments included and the availability of advanced features like Salesforce integration and voicemail transcription.
- Call recording
- Three-way calling
- Call routing
- Call screening
- Call list management
- Call transfer
- Company directory
- Visual voicemail
- Fax management
- Call waiting
- Third party integration
- Application integration
- Live/video conferencing
- Instant messaging
- Secure data storage
- Web analytics
- International calling
- Web portal management
- HD audio & video calling
- File transfer
- SMS/MMS messaging
- Virtual attendant & IVR
Useful Dialpad Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
Dialpad Video Overview
This video shows how Dialpad’s system works.
When choosing a business phone solution, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Dialpad’s popular integrations.