Dialpad is a cloud-hosted business communication solution. It features call transfer, call switching, call recording, visual voicemail, call routing, video conferencing, voice recognition, third-party integration, and more. We compiled Dialpad user reviews from our website and from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Dialpad does well
Users who recommended Dialpad said that the system is user-friendly and intuitive to use. They find its conferencing feature efficient and useful in managing multiple callers. Users also appreciate the app’s affordability.
What Dialpad does not do well
Users who gave negative reviews about Dialpad complained about the overall quality of the program’s connectivity because of having experienced occasional system glitches. Some of them also said that the customer support is only limited to email, which could be improved further by adding more platforms like phone or SMS.
Most Helpful Positive User Review
“Dialpad makes Unified Communications really easy. It’s all cloud-based, so I can use it on any computer either with the apps or Google Chrome extension. The mobile apps work great on my iPad, iPhone, and Android devices, and the set up is a breeze. The best feature is the fact that they don’t overload you with features, settings, and unnecessary controls. The recent floating Dialpad Anywhere mini-control app allows me to get out of the dialer and have controls like call transfer and hold visible to me, while I’m working in another application on the screen of my Mac.”
– Andy Abramson
Most Helpful Negative User Review
“The biggest issue for me is the call quality. I’ve used a few other VoIP dialers with the same internet, same headset, exact same situation, and they have all been better in call quality and connectivity. The way they organize missed calls and voicemails make them easy to accidentally miss or get lost in the mess. Also, the mobile app makes it so difficult to receive calls on your phone from Dialpad as any other number looks the exactly the same. Even after uninstalling the Dialpad app on my phone, I would still always get Dialpad calls.”
– Jacob Tacher
Dialpad Pricing
Dialpad offers three paid plans that are billed annually: Standard ($15/user/month), Pro ($25/user/month), and Enterprise ($35/user/month). Only Standard and Pro plans have rates on a monthly basis. The main differences between plans are the number of users and departments included and the availability of advanced features like Salesforce integration and voicemail transcription.
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| Standard | ||
| Pro | ||
| Enterprise |
Dialpad Features
Check out the list below of some of Dialpad’s features.
- Call Recording
- Three-Way Calling
- Call Routing
- Call Screening
- Call List Management
- Call Transfer
- Company Directory
- Visual Voicemail
- Fax Management
- Call Waiting
- Third-Party Integration
- Application Integration
- Live/Video Conferencing
- Instant Messaging
- Secure Data Storage
- Web Analytics
- International Calling
- Web Portal Management
- HD Audio and Video Calling
- File Transfer
- SMS/MMS Messaging
- Virtual Attendant and IVR
Helpful VoIP Service Provider Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test – How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
Dialpad FAQ
Is there a free trial?
Yes. Interested users may avail of a 14-day free trial.
Is Dialpad accessible even when users are out of the office?
Yes. As a cloud-based business phone system, Dialpad works across existing devices such as laptops, mobile phones, and desk phones.
Can Dialpad accommodate changes in terms of business growth?
Yes. Dialpad enables users to add seats, desk phones, or fax lines using the same interface. Dialpad claims that the software can instantly respond to a team’s varying needs.
Dialpad Overview Video
This video provides an overview on how the Dialpad system works.
Popular Integrations
When choosing a VoIP service provider, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Dialpad’s popular integrations:
Top Dialpad Alternatives
Not sure if Dialpad is the right fit for you? Read our reviews of all top VoIP service providers or check out one of these three Dialpad alternatives.
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Andy Abramson
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceOrganic
Dialpad makes Unified Communications really easy. It’s all cloud based so I can use it on any computer either with the apps or using a Google Chrome extension. The mobile apps work great on my iPAD, iPhone and Android devices and set up is a breeze.
The best feature is the fact that they don’t overload you with features, settings and unnecessary controls. The recent floating Dialpad Anywhere mini-control app allows me to get out of the dialer and have controls like call transfer and hold visible to me while i’m working in another application on the screen of my Mac.
If Dialpad falls short its that their conferencing product, UberConference lacks video conferencing. The great music on hold, and the simplicity of file sharing, calling out to get someone on the call more than makes up for it though.
Not much. I was using Dialpad from the day the service started as Switch because I was a UberConference user since it started.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceOrganic
Randy Bryan
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Very simple and intuitive interface. The call quality is excellent. It’s really easy to do what we need to do. I like that we can call and text from our numbers.
Sometimes it is a little too simple. There is a limited set of settings.
I knew the founder had started the original dial pad and also google voice. I knew this company would be big and I knew they would be successful. I have not been disappointed.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Jacob Tacher
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The interface is easy to use for the most part. I think what they have really done well is the connectivity between the mobile app and desktop app. It’s really easy to switch between the two which is an amazing feature. Text works great, call history works great. Has all the basics that you’d want.
The biggest issue for me is the call quality. I’ve used a few other VoIP dialers with the same internet, same headset, exact same situation and they have all been better in call quality and connectivity. Also, the way they organize missed calls and voicemails make them easy to accidentally miss or get lost in the mess. Also, the mobile app makes it so that receiving a call on your phone from Dialpad or any other number looks the exact same. Even after uninstalling the Dialpad app on my phone I would still always get dialpad calls.
I wish I knew that the connectivity wasn’t good. That’s been the biggest issue.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Alex Bass
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The UI/UX of their software is great. It is by-far the most user-friendly and nicest software of any of the VoIP solutions. The mobile app is great and they really nailed the design side compared to competitors.
Configuration/setup is great. Setting up an auto-attendant is super easy as well, but it is not as fully featured as some other VoIP’s like RingCentral. Does enough for what I need it to do for my business though. Configuration is straightforward and user-friendly versus many of the competitors.
The call quality/dependability is so iffy. Sometimes it works and works well. If I’m hard-wired on my computer, it tends to work well. Most of the time when making calls on my cellphone though (even on dependable wifi), I have been told that I was choppy and they could not hear me. It has really made my look bad in many areas.
There is the “beta” data calling feature that has been in beta for like 2 years now and whenever I give it a try, I end up shutting it off after a few days. I want it to work well, but in practice, I have had more issues with it than using the cell forwarding aspect.
The contact management is also a mess. I often have like 3 duplicates of the same contact and I never know which one has the history in it. There is no way to handle duplicates, they are claiming often that the duplicates are inside of my Google Contacts, but I go in there and run “remove duplicates” and it finds nothing. I can’t seem to find the duplicates on my end either. It has just been a rough experience. I expect more out of a company that deeply integrates with G Suite.
They also significantly lack integrations. They don’t even connect with Zapier even though tons of the community has been requesting it for ages. This is supposed to be a SMB VoIP solution, and yet, very few SMB companies are using Salesforce as their CRM. Yet that’s the only thing they integrate with.. Feels more like they made that integration for their own usage. Why not do it for other big CRMS in the SMB space like ProsperWorks?
I wish I had known the issues above. But even with them, I find myself sticking with them. The pricing is great and I really do love the UX of the apps. I’m continuing to give them the benefit of the doubt 2 years later and hoping that they eventually get their act together.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Joshua Peskay
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Easy provisioning, pricing structure, mobile and desktop apps are excellent.
Support is just OK – email only, no instant chat or phone support.
Nothing.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.