DigitalGenius is a customer service automation platform that enables users to enhance their client support processes. It features an artificial intelligence (AI)-powered technology that integrates with customer relationship management systems, allowing for efficient end-to-end case resolution. In this article, we cover DigitalGenius reviews and pricing. Ready to get started? Visit its website.
Summary of DigitalGenius Reviews
As of the date this article was written (March 11, 2019), there are no up-to-date DigitalGenius reviews online. If you are a past or current DigitalGenius customer, leave a review to help other business owners who are deciding whether or not to use the software.
The DigitalGenius pricing details consist of two paid subscription options: Professional (starts at $5,000 per month) and Enterprise (custom priced). The main differences between the plans are access to a designated customer support manager, platform support for more than 100 users, complete security audit, unlimited language support, and more.
Ready to get started with DigitalGenius? Visit its website.
Top Customer Service Software 2019
Check out the list below of some of DigitalGenius’ features:
- Automation dashboard and analytics
- Case tagging, categorization, and routing
- Control center with AI model management
- Human + AI question answering
- Predictive case intelligence
- Self-service and automation threshold options
How does DigitalGenius’ conversational process automation work?
DigitalGenius’ conversational process automation utilizes AI to connect client conversations with the back-end systems and processes needed to address them. It enables users to resolve repetitive customer queries, such as order status questions, refund requests, and subscription cancellations in full, without agent involvement.
What if I already have a customer service software, can I still use DigitalGenius?
Yes, you can. You may add DigitalGenius to your existing customer service software as an integrated app. Once its AI-platform is configured, you may use it to automate inbound queries and assist your agents in handling tickets at a faster rate.
Here is a list of some of DigitalGenius’ popular integrations: