Direct Answer is a call center company that provides turnkey response management, mailing, and order fulfillment solutions. It offers clients tailored services, including data entry, customer service, logistics support, subscription management, and more. In this article, we cover Direct Answer reviews and pricing. Ready to get started? Visit its website.
Direct Answer Pricing
Direct Answer pricing is customized depending on clients’ specific requirements. Rates are currently not published on its website. However, prices for similar service providers range from $5-$15/hour for offshore agents, while United States and United Kingdom-based agents can start at a minimum of $20-$30/hour.
Interested users may contact its support team to request detailed pricing information.
Ready to get started with Direct Answer? Visit its website.
Summary of Direct Answer Positive Reviews
Users who gave Direct Answer a positive review said that it was able to answer an increasing number of calls, which generally resulted in improved customer satisfaction. Some of them also commended its agents for being professional and responsive.
One user who gave Direct Answer a positive review on Clutch.co shared that the agents were responsive, trustworthy, and service-minded. He said that an account manager was assigned to each account to ensure that their agents are performing well.
Summary of Direct Answer Negative Reviews
As of the date that this article was written (April 12, 2019), there are no Direct Answer negative reviews available online. If you are a past or current Direct Answer customer, leave a review to help other business owners who are deciding whether or not to use the service.
Direct Answer Features
Check out the list below of some of Direct Answer’s features:
- Contact center
- Fulfillment services
- Handwork and kitting
- Lettershop and direct mail
- Subscription management
- Lockbox and data entry
- Warehousing and logistics
- And more
Direct Answer FAQs
How does Direct Answer retain its clients’ brand identity when servicing its customers?
Direct Answer strives to maintain its clients’ brand at every level. Lines are live-answered and customized to fit the brand identity. It also takes into consideration the business’ target market. Aside from contact center services, it also offers online chat, email, and social media support without leaving a trace of Direct Answer’s involvement. Everything is customized and aligned with the client’s branding guidelines.
Can Direct Answer help users utilize online channels to gain more revenue?
Direct Answer can help clients set up their own online store. This includes design and coding. This provides users with a platform to promote its products, which can help increase sales.
Direct Answer Alternatives
Have you read these Direct Answer reviews and are still not sure if it’s the right fit for you? Read our reviews of all top call center software or check out one of these three Direct Answer competitors.