Dixa is a unified customer service platform that specializes in conversational customer engagement. Its features include advanced routing, help desk, full-featured call center and phone system, and more. In this article, we cover Dixa reviews and pricing. Ready to get started? Request a demo.
Dixa pricing is based on three plans: Essential ($25 per agent, per month), Professional ($79 per agent, per month), and Enterprise ($129 per agent, per month). The main difference between the plans is access to premium features such as cross-channel routing, embedded analytics, and dedicated onboarding.
*Annual plans are paid in full at the start of the billing cycle.
Other paid add-ons include local phone numbers ($6 per number, per month), toll-free phone numbers ($12 per number, per month), and number porting ($6 per number, per month).
Ready to get started with Dixa? Request a demo.
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Summary of Positive Dixa Reviews
Users who gave positive Dixa reviews like that the software is easy to learn and use. Some users also commended specific features such as call quality and notifications.
A user who left a positive review of Dixa on Capterra said that moving to Dixa has eliminated the need to work with separate communication systems. Dixa made things easier for him by having a phone, email, real-time live chat, and Facebook Messenger all in one place. According to him, as a result, all customer queries and correspondence are handled in a timely and efficient manner. He also likes the user-friendly interface and the task routing function.
Summary of Negative Dixa Reviews
Users who gave negative Dixa reviews complained about system glitches and delays, as well as the lack of a mobile app. There are also mixed reviews about its customer support team.
A user who left a negative review of Dixa on G2 said that the software slows down when she’s tagging and using quick answers, especially when there are multiple cases open.
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Check out the list below of some of Dixa’s features:
- Cross-channel routing
- Help desk solutions
- Full-featured call center and phone system
- Automatic contact recognition
- Embedded analytics
- Conversation distribution algorithms
- And more
Can users keep their existing numbers when using Dixa?
Yes, they can. Users will have to contact Dixa’s customer service team to transfer their existing numbers over from their current phone carrier.
In which countries are Dixa phone numbers available?
Dixa caters to over 50 countries which include Norway, Australia, United States, United Arab Emirates, United Kingdom, France, Cyprus, Greece, Canada, Brazil, Philippines, Virgin Islands, India, and more.
Here is a list of some of Dixa’s popular integrations: