DocuSign is an electronic signature app that lets you add a legally binding signature online to business documents. It allows users to create, save, and share document templates with fillable fields to share with their team. We compiled DocuSign reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
DocuSign Customer Reviews
Summary of User Reviews
We scoured available reviews online and determined that DocuSign has generally positive ratings. Here’s what we found:
What DocuSign does well:
Users who recommend DocuSign were happy that it offers a 30-day free trial. Customers also reported that sending and receiving signed documents is easy to do. Many users also liked that they can edit and modify each uploaded template to get the recipient to fill out documents exactly how they need them.
What DocuSign does not do well:
Users who gave DocuSign negative feedback said that it takes a little bit of time to convert your documents at first. Several users also reported experiencing some technical issues with the program and said that customer support didn’t handle their concerns well.
Most Helpful Positive User Review
A user who gave DocuSign a positive review on G2 Crowd said that sending and receiving documents is seamless. She finds the app to be very convenient particularly when she needs to initiate an NDA signing process.
Most Helpful Negative User Review
One user who gave DocuSign a negative review on Capterra said that he encountered a lot of technical issues. He mentioned that he didn’t find the interface user-friendly or intuitive and that there were no pop up tutorials that helped him. He also reported that his experience with the customer service was terrible.
Other DocuSign User Reviews From Around the Web
Here are a few resources for finding DocuSign helpful ecustomer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed
|*Average rating as of date article was written: August 15, 2017|
DocuSign has three monthly subscriptions most suitable for small business owners, with costs ranging from $15 to $60 monthly. If you choose to pay for a year upfront, you can save as much as $5 to $20 per month. The main difference between the packages are the features and functionalities included with each.
(Paid 12 months upfront)
|No. of User|
|No. of Documents for Signature|
|Reminders and Notifications|
DocuSign has a mobile app that is available for iOS and Android for all their plans. They also offer an Advanced Solutions custom pricing that allows CRM system and API integrations, custom roles and permissions, advanced branding options, and more.
Subscriptions are automatically renewed until you contact support to change your plan or cancel your account. DocuSign offers 24/7 email, phone, and live chat support.