Domo is a business intelligence and data analysis tool for both small and enterprise companies. It enables users to collect and analyze existing data about their business from various sources including CRM, sales, human resources, and financials. We compiled reviews from around the web and determined that Domo has generally positive ratings. We also compared the most common pricing options for small business owners.
Domo Customer Reviews
Ease of Use: Excellent
Customer Service: Good
Summary of Domo Customer Reviews
What Domo does well:
Users who recommend Domo said that the platform has a clean, simple, and intuitive user interface. Customizability of reports was also cited by a lot of users.
What Domo does not do well:
Users who left negative reviews of Domo said that they experience occasional bugs when using the platform. Users also mentioned that customer support could be improved.
Most Helpful Positive Review
A user who left a positive review on G2 Crowd said that it is very easy to connect multiple data sources into the platform. He said that Domo is extremely flexible in acquiring data sourced from cloud applications, data warehouses, and CSV or Excel files. He also mentioned that the reporting visualizations enable them to tell a holistic story about their business data.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that Domo’s support forums are not easy to search and that help documents are not as thorough and extensive as he’d like them to be. He complained that they also experienced some difficulties and delays when asking help from customer support.
Domo Reviews From Users Around the Web
Here are a few other resources for finding helpful Domo reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: October 18, 2017|
Domo has three subscription plans and employs a customized pricing scheme. According to third party sites, prices range from $0 to $25,000+ per year. The main differences of the plans are the data sources, types of data, admin control, security settings, and level of customer support that come with each.
and Data API access
Admin Console, 2-Factor
Authentication, Single Sign On, Access Profiles
Email, and Phone (business hours)
Email, and Phone (24/7)
All plans have unlimited data capacity and can handle all information available online. The two paid plans can handle other data types, including user’s own sources and proprietary systems.
The three plans also have the capacity to collect data from around 400 sources and have access to *Domo’s Workbench — a desktop app that lets users transform and encrypt user-owned data.
The Free and Professional Plans have basic admin control access, while the Enterprise Plan has advanced admin controls which allow users to manage all data access and create sharing groups for team collaborations.