Dotloop is an online platform for real estate productivity and transaction optimization. It allows users to collaborate during the entire deal with its form creation, e-signature, storage capabilities, and real-time transaction management system. It is suited for brokers, teams, agents, and service providers looking for a single place to complete a real estate deal.
We compiled Dotloop reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of the best real estate software and apps, check out our top picks for real estate software.
Dotloop Customer Reviews
Ease of Use: Good
Customer Service: Fair
Summary of User Reviews
We scoured available reviews online and determined that Dotloop has generally a mix of positive and negative ratings. Here’s what we found:
What Dotloop does well:
Users who recommend Dotloop liked the platform’s intuitive interface, allowing easy and organized collaboration between workers. Many users find it useful when it comes to streamlining client documents — which makes passing documents around to clients, sellers, and other agents quick and secure.
What Dotloop does not do well:
Users who gave Dotloop negative feedback complained about the quality of the customer support, particularly in terms of canceling their contracts. Some customers also reported that the company failed to send them a renewal notice and charged their credit cards without permission.
Most Helpful Positive User Review
A user who gave Dotloop a positive review on G2 Crowd said that their team can receive and sign documents on their phones (via the mobile app) or with any other computer device. She also likes that she can easily assign tasks to her team and clients, making it easy for her to stay on top of what needs to be done.
Most Helpful Negative User Review
One user who gave Dotloop a negative review on Better Business Bureau said that he didn’t like the automatic charging and renewal of his account, so he called and emailed customer support several times to cancel his account — but he didn’t receive any reply.
Other Dotloop User Reviews From Around the Web
Here are a few resources for finding Dotloop helpful ecustomer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed
|*Average rating as of date article was written: August 15, 2017.|
Dotloop has plans for agents, teams, and brokers. For agents, Dotloop offers two plans — the Free and Premium plans. The Premium plan costs $29/month and allows for unlimited number of transactions to be processed, while the free version only allows 10 transactions monthly. Teams and brokers need to contact Dotloop for a custom quote.
|Number of Transactions|
|Secure and legal eSignatures|
Both agent plans include forms, e-signature, secured backup, mobile app, and document templates.
The Teams Plan allows users to add team members with same-level access, has custom branding, real-time transaction visibility functions, and more. For brokers, Dotloop offers all of the features and functionalities the Teams plan has with the addition of unlimited workflows, Dotloop API and SSO, and a dedicated success manager. You need to visit their pricing page and schedule a demo to get the exact rates for the these plans.