Drag App is an inbox sharing solution that allows users to manage help desk support tickets within Gmail. This enables them to answer all customer emails in a timely manner. Its other features include task management, due dates and reminder notifications, email sorting, and board sharing. In this review, we compared its available pricing options.
Drag App Pricing
Drag App has a free plan and two paid plans: Pro ($5/user/month) and Team ($12/user/month). The main difference between the plans is access to premium features such as shared checklists and notes, personal and shared boards, shared project management boards, centralized billing, and many more.
As of this article’s writing, the Team plan has just launched, but it is not yet live. They’re offering a 50% off deal for early buyers and guaranteed grandfathered pricing, which means that even if subscription price increases in the future, early buyer pricing will remain the same.
Top Helpdesk Software 2019
Summary of Drag App Reviews
As of this article’s writing (06/06/18), there aren’t a lot of reviews for Drag App’s help desk implementation functionality available online. If you are a past or current Drag App customer and have used it for customer support, leave a review to help other small business owners that are deciding whether or not to use the software.
Drag App Features
Check out the list below of some of Drag App’s features.
- Share Emails
- Delegate Emails
- Task Management
- Custom Boards
- Shared Boards
- Multiple Kanban Boards
- Sort Emails
- Due Dates and Reminders
- Checklists Within Inbox
- And more
Helpful Help Desk Software Resources
Best Help Desk Software for Small Business – Read our buyer’s guide for a comparison of the top three helpdesk software for small businesses. We compare Freshdesk vs. HappyFox vs. Zendesk to give you an idea of which software will work best for your business needs.
How To Start & Manage A Helpdesk – The Ultimate Guide – We discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to setup and manage your own helpdesk, and how to choose the right helpdesk software for your business.
Drag App FAQ
Can I try the software for free?
Yes. You can register for a 14-day free trial here. The software will then automatically convert to the Free plan unless you upgrade.
Are there discounts available for non-profit organizations?
Yes. They do offer special pricing for non-profit organizations and educational institutions. Those eligible can send an email to email@example.com.
Overview of Drag App Video
The video below talks about how Drag App converts your Gmail inbox into an organized help desk and task list.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Drag App’s popular integrations.
- Google Chrome