Drift is a cloud-based live chat software that enables users to communicate with their customers using chatbots powered by artificial intelligence (AI). Its features include in-app messaging, email management solutions, customizable live chat widgets, email follow-ups, and email campaign automation. We compiled Drift user reviews from around the web and determined that it has generally positive ratings. We also shared its pricing options.
Summary of User Reviews
What Drift does well:
Users who gave Drift a positive review said that the app is a great way to instantly communicate with their site visitors, especially those who do not like browsing and using “contact us” forms. They also like the way it integrates with HubSpot and other third-party apps.
What Drift does not do well:
Users who gave Drift a negative review said that the app’s reporting feature needs improvement. They also complained about the constant updates to the product, saying that it results to occasional glitches, which causes them to constantly reach out to the support team to fix the issue.
Most Helpful Positive User Review
One user who gave Drift a positive review on G2 Crowd said that it is a highly effective online conversion tool, which is easy to use for their team members. He added that the recorded live chat transcripts help them learn what works for their customers, allowing them to constantly improve. He also likes the calendar and email integrations, which gives them new opportunities to deepen their customer relations.
Most Helpful Negative User Review
One user who left a review of Drift on G2 Crowd said that it is not easy to see who is on what page of the website. He said there are other live chat platforms that have stronger data analytics. However, he noted that the app works great for a small company like theirs that does not sell a product.
Drift offers a free subscription and two paid plans: Standard ($50/month) and Pro ($500/month). The main differences between the plans are the number of seats and contacts, as well as access to premium features such as custom greetings, email sequences, bot playbooks, and automated meetings.
Top Drift Alternatives 2019
Check out the list below of some of Drift’s features.
- Activity Dashboard
- Automatic Notifications
- Contact History
- Customizable Branding
- Email Integration
- Instant Messaging
- Real-Time Monitoring
- Reporting and Statistics
- Surveys and Feedbacks
Helpful Live Chat Software Resources
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7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use chat to achieve this.
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Can I test Drift’s bot without installing any code on my website?
What are the features included in Drift’s free plan?
Drift’s free plan includes live chat, Drift profile, Block IP, limited app integrations, conversation reporting, basic support, among others.
What are the devices supported by Drift?
Drift supports web, Android, and Apple (iPhone/iPad) devices.
Drift Overview Video
This video provides an overall background on Drift’s key features and how the app connects users to their target customers.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Drift’s popular integrations:
- Google Analytics