Durango Merchant Services is a merchant services provider that allows small business owners to accept e-check and credit card payments. We compiled Durango Merchant Services reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top merchant services providers, read our buyer’s guide.
Durango Merchant Services Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and determined that Durango Merchant Services has generally positive ratings. Here’s what we found:
What Durango Merchant Services does well:
Users who gave Durango Merchant Services a positive review were happy that DMS accepts high-risk merchants. They also said that their customer support is great. They are helpful and quick to respond. Some users who were rejected by DMS were still thankful for the thorough assistance — most of them were given referrals to merchant services providers that were more suitable for their business.
What Durango Merchant Services does not do well:
We found very few negative reviews about Durango Merchant Services. Of the few, users complained about the issues they were experiencing with the merchant services providers DMS referred to them. Although DMS explained to them that they are not connected with those companies and that their issues should be directed to their providers — users felt that DMS should have conducted due diligence with those companies first before recommending them.
Most Helpful Positive User Review
One user who gave Durango Merchant Services a positive review on TrustLink said that they provide a simple application process and excellent customer service. He mentioned that he was rejected by every merchant services provider he applied for an account with because his business is high risk (he sells self defense items). With Durango Merchant Services, he only had to fill out one application form, and the deal was done. The account was also set up quickly. According to him, the customer representative who assisted him was helpful, pleasant, and very responsive to his needs.
Most Helpful Negative User Review
One user who gave Durango Merchant Services a negative review on Better Business Bureau said that he was referred by DMS to another merchant services provider and has experienced system issues and funds withheld. He wanted Durango Merchant Services to take responsibility.
Other Durango Merchant Services User Reviews from Around the Web
Here are a few other resources for finding helpful Durango Merchant Services customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of July 10, 2017|
Durango Merchant Services Pricing
Like most high-risk providers, Durango Merchant Services reviews business details first before offering rates. The general rule is: the riskier your business, the higher your rates and cancellation fee will be.
You need to be careful when using Durango Merchant Services as they do not publish their fees online. Read our article on how credit card processing fees work to learn more about typical charges.