e-Track is a customer service tracking software by AdvanTec Information Systems LCC, a company that offers a suite of solutions for accounting, warehouse management, and more. It enables users to create and track customer service and help desk tickets, as well as monitor billable time and project tasks. Ready to get started with e-Track? Visit its website.
Summary of e-Track User Reviews
As of the date this article was written (02/11/19), there are no e-Track reviews available online. If you are a past or current e-Track customer, leave a review to help other business owners who are deciding whether or not to use the software.
e-Track does not publish its pricing on its website. However, a third-party site claims that it charges a one-time fee that starts at $10,000. Interested users may request a customized quotation by contacting its sales team.
Ready to get started with e-Track? Visit its website.
Top Customer Service Software 2019
Check out the list below of some of e-Track’s features:
- Alerts and Escalations
- Issue and Trouble Ticketing
- Knowledge Base
- Project and Issue Statistics
- Send and Record Support Emails
- Task List Management
- Work Order Management and Time Tracking
Can users customize e-Track to monitor any kind of business information?
Yes, users may customize e-Track to monitor any kind of information for their service center, help desk, and project task needs.
Can users attach images to their tasks?
Yes, users may attach images to their tasks. They can also update the status of tickets, set its priority level, add comments, and assign task owners.