Ecwid is an ecommerce platform that can be integrated with existing websites, social media business pages, blog sites, and mobile apps. It allows users to organize products, customize their storefront, process payments, and manage customer orders. Ecwid doesn’t have many user reviews online, but of the ones we found, they seem to have generally positive ratings. We also compared the most common pricing options for small business owners.
Ecwid Customer Reviews
Overall Experience: Excellent
Ease of Use: Excellent
Customer Service: Excellent
Pricing: Excellent
Summary of Ecwid Customer Reviews
What Ecwid does well:
Users who recommend Ecwid said that the program is intuitive and setting up an online store is very easy. A lot of users also said that the storefront is highly customizable.
What Ecwid does not do well:
Users who left negative reviews of Ecwid said that the system is US-centric which makes it inconvenient to sell to international customers. Some users also said the the storefront could be sleeker.
Most Helpful Positive Review
A user who left a positive review on G2 Crowd said that Ecwid makes it easy to setup an online shop — they can add products, descriptions, images, and other store-related information with just a few clicks. He shared that you can do “basically anything you can think of.” He also mentioned that they have a very helpful customer service team and that the program is relatively inexpensive — even the premium plans are reasonably priced compared to other platforms.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that Ecwid is designed mainly for US-based users which can be challenging when automatically calculating shipping costs to international locations. He shared that they had to spend a day inputting values from a spreadsheet to automate shipping cost calculations for their webstore because of this limitation. The user also shared that it took awhile for Ecwid to implement a solution for EU-based customers to validate their VAT IDs and to be able to purchase with 0% VAT which caused some issues for them.
Ecwid Reviews From Users Around the Web
Here are a few other resources for finding helpful Ecwid reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: October 3, 2017 | |||
Ecwid Pricing
Ecwid has four subscription options ranging from $0 to $99 per month. The main differences between the plans are the number of products that can be sold online, maximum file allowance, software support, integrations, and customer service.
| Monthly Subscription | ||||
| Annual Subscription | ||||
| Number of Products | ||||
| Maximum File Allowance | ||||
| Online Store | ||||
| Facebook Store | ||||
| Mobile Point of Sale | ||||
| Android and iOS store management app | ||||
| eBay Integration | ||||
| Customer Support | Priority Support |
All four plans support integrations with various platforms including WordPress, Facebook, Wix, Weebly, Squarespace, Joomla, Adobe Muse, Blogger and Tumblr, among others.
All plans also come with unlimited bandwidth, free starter site, ability to add their Ecwid store to any website, and sell simultaneously on multiple sites.
Ecwid’s subscription pricing are fixed, and the platform doesn’t charge transaction fees for items sold by the vendor.
Compare Ecwid Competitors
Not sure if Ecwid is the right ecommerce platform for your business? Check out our best ecommerce platform buyer’s guide comparing all top providers.
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Kenneth Shumaker
Their customer service is great as they resolve any confusions quickly.
The services are sometimes difficult integrating with some websites.
there is a steep learning curve, but then I may be slow.
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Christopher Cannon
Store Layout
The only issues is that I wish the site allowed you to have more control over product attributes.
Nothing the site is easy to use and navigate
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Nicolás García
Ecwid is probably the big name when it comes to selling your goods online. More than just a platform, it is a very scalable solution that can help you out with setting your own shop with, let’s say, two or three items, and then easily move to 10-15 or even 1000. Free version provides 10 items in total (BigCartel just 6!) and customizable infinite options that makes them really stand out of the competence.
What is more, Ecwid can be easily integrated in your HTML5, WordPress, Joomla, put-the-name-you-want website and it automatically inherits its appearance, look and does not push your customers away. A totally must have when setting your own shop online.
Probably the worst thing about Ecwid is not having a big name like BigCartel. I used to say it is online shops’ best kept secret and I would consider changing the name in the near future to something like “BigShop” or something like that.
Actually, a step-by-step guide would help to attract customers. Ecwid is a huge platform, with lots of options and probably an assistant, guiding you through the options, would be much appreciated on day one.
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Antoinette Bolden
There are 3 reasons why our company loves Ecwid:
1. Ease of integration into online site. We are able to quickly add new items to our store, issue coupons and customize for addons when necessary.
2. Reports – excellent reports of who and what has been purchased.
3. Quick pay – we normally get funds by next business day.
1. Being a growing business I wish that the fee was lower but on average 3% fees is industry norm.
2. Updating payment – I have updated payment (credit card for monthly fees) and it has not updated. There is no button to say update once new payment has been entered and it has caused the site not to be able to process.
They width and depth of services – I had to investigate to find out about coupons. You have so many awesome services and this needs to be made known.
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Gio Puno
Ecwid gives us an option to build a quick and easy e-commerce website. This is integral to a small business selling our own goods. In our company, we needed to move fast to ship out products quickly to our customers; Ecwid gave us a platform to do so. As the one who creates and manages the different online stores, Ecwid also made it easier for us to customize and integrate things to our existing websites.
I think one thing to improve on is the roll-out of the different features to the users. I created two separate stores and at the time they had to different interfaces. It made it confusing but, everything worked out fine after the transition to the newer user interface.
I wish we know about the downgrade plan and how we don’t get a pro-rated refund if ever we downgraded a plan to a lower tier.
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