eFax is an online fax service that allows users to send and receive faxes by email using a computer, tablet or mobile device. We compiled eFax reviews from our own website and around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top online fax services, check out our online fax service comparison guide.
eFax Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that eFax has generally mixed ratings. Here’s what we found:
What eFax does well:
Users who recommend eFax liked the highly intuitive interface it offers, and that it only takes about a minute to set up. You can virtually send and receive faxes anywhere you have an internet connection. The large file sharing and handy mobile app access that allows users to send and receive files that are too big for email are also well-liked features.
What eFax does not do well:
Users who left a negative review said it is very difficult for eFax to process cancellations. Some unhappy customers said that eFax doesn’t really offer a free trial and that they ended up paying some amount to send a fax during the trial period. Users also find the prices to be quite expensive compared to other similar products on the market.
Most Helpful Positive User Review
A user who gave eFax a 5-star review on TrustPilot said both sales and service were excellent. Support was available and helpful with any queries and eFax did exactly what the company said they would.
Most Helpful Negative User Review
A user who gave a 1-star review on the review site, Site Jabber, said the faxes he sent were incredibly slow and that he was charged multiple $10 fees on his credit card even though eFax markets free 150 pages during the trial period.
Other eFax User Reviews From Around the Web
Here are a few resources for finding eFax helpful ecustomer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: July 13, 2017.|
eFax has two pricing options that range from $16.95-$19.95 per month. The main difference between the two plans is the number of free pages you can receive per month, with the plus plan offering 150 free pages, and the pro plan offering 200 free pages.
|One-Time Setup Fee|
Both plans include free mobile fax app, toll free numbers, local phone numbers, lifetime storage, electronic signature, third-party cloud storage and phone-based tech support. Both plans also offer 2 months free when you choose annual membership instead of monthly.
For bigger businesses that require ten to thousands of unique fax numbers, regulatory compliance, or advanced API integration, they also offer the eFax Corporate with custom pricing plans.