Egencia User Reviews, Pricing & Popular Alternatives

Item: Egencia
Rating: 4.2

By Alexandra Urrea on November 19, 2018 | Reviews, Travel Management Software Reviews

Average Rating 4.2 4.2 from 4 ratings

Egencia is an integrated global travel management software and business travel service provider. It provides users with a self-service dashboard, itinerary tracking, airline and hotel booking, and more. In this article, we covered user reviews. Ready to try Egencia? Request for a demo.

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What Egencia Does Well

Users who gave Egencia a positive review cited the convenience of having everything they need for travel arrangements in a single platform.

A user who left a positive review of Egencia on G2 Crowd said that his company is very satisfied with the integrated travel solution, which covers all aspects of their business trips in one application. They mentioned that they enjoy the self-service travel booking capabilities and also shared that they have saved a lot of money by no longer needing additional staff to arrange their travel itinerary for them.

What Egencia Does Not Do Well

Users who gave Egencia a negative review complained about subpar customer support. There are also mixed reviews about the intuitiveness of the program.

A user who left a negative review of Egencia on G2 Crowd said that they’ve had to call customer support a number of times to reschedule flights and that it’s always a long process. They also mentioned another instance when they had to call Egencia to say that their flight was canceled and that Egencia didn’t even know about it.

Egencia Pricing

Egencia’s pricing is not readily available on their website. Subscription costs for similar service providers and software range from $6 to $50+ depending on the type of transaction, agency involvement, logistics, and scale.

Ready to try out Egencia? Request for a demo.

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Top Travel Management Software 2019

	AmTrav	Deem

Best For	Organizations that want an easy-to-use corporate travel management platform	Organizations that want to sync their corporate hotel rates, and validate company travel policies
Pricing	Starts at $0	Contact customer support for pricing details
	Read Reviews	Read Reviews

Egencia Features

Check out the list below of some of Egencia’s features:
SEE FEATURES

Egencia FAQ

Is Egencia accessible via smartphones?
SEE ANSWER

Are users able to download their travel data from Egencia?
SEE ANSWER

Egencia Alternatives

Not sure if Egencia is the right fit for you? Read our reviews of top travel management software.

View Alternatives

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Reviews (4)
Disclaimer: Reviews on FitSmallBusiness.com are the product of independent research by our writers, researchers, and editorial team. User reviews and comments are contributions from independent users not affiliated with FitSmallBusiness.com's editorial team. Banks, issuers, credit card companies, and other product & service providers are not responsible for any content posted on FitSmallBusiness.com. As such, they do not endorse or guarantee any posted comments or reviews. Post Your Review

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Arielle Hume
1 Review
10 Points
1 Screenshot
0 Answers
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
December 4, 2018 at 5:16 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
The company makes it simple to travel and keep track of your upcoming trips!
What does the company not do well?
I have not come across anything that is a flaw in the site. It was worked for all of my travel needs with my company.
What do you wish you had known about the company before using?
N/A
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
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Chris Latimer
1 Review
10 Points
1 Screenshot
0 Answers
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
December 4, 2018 at 12:01 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
Fully integrated online travel solution covering major transport methods and wide range of hotels etc. Great mobile app for use during travel. Easy to configure ‘company preferences’ as defaults
What does the company not do well?
The hotel map user experience (whilst impressive) is slow to re-populate, when navigating around a city. There is a functional gap around taxi’s within the transport methods available.
What do you wish you had known about the company before using?
This is primarily an online-only solution which has very limited customer support.
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
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Irene Wawira
7 Reviews
70 Points
0 Screenshots
0 Answers

Review SourceOrganic
December 1, 2018 at 9:14 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
It has been generally very easy and intuitive to utilize Egencia for travel booking. Egencia provides a seamless user interface which makes it easy to set approvals, save popular travel itineraries and consume reviews via the API integration with TravelAdvisor. It surfaces excellent prices for travel, and makes large group booking very easy to orchestrate.
What does the company not do well?
The mobile app interface for Egencia can be challenging to use on the go. In addition, I have faced situations in which my booking was not fully confirmed on Egencia, as the interface can be confusing to navigate at times purview. You want to ensure that all bookings are fully verified, and therefore do not want to discover the day before your trip that your booking was in fact not confirmed and that you will need to contact Egencia to re-book your trip.
What do you wish you had known about the company before using?
Nothing…
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Agnes Njeri
6 Reviews
60 Points
0 Screenshots
0 Answers

Review SourceOrganic
November 29, 2018 at 8:24 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
i like that when i am not available to book travel, my employees can access Egencia and have it billed to our company credit card and their fees are not bad!
What does the company not do well?
It’s a bit more tedious to change travel plans because you actually have to call in to Egencia to do so (for airline travel especially).
What do you wish you had known about the company before using?
Nothing.
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