Enghouse Interactive is a contact center software and customer experience solution. Its features include interactive voice response (IVR) applications, knowledge management, real-time speech analytics, call recording, and more. In this article we cover Enghouse Interactive reviews and pricing. Ready to get started? Visit its website.
Enghouse Interactive Pricing
Enghouse Interactive pricing is based on four plans: Helpdesk, Business, Enterprise, and Service. However, actual rates are not readily available on its website. Per agent rates from similar service providers can range from $19 to $49 per month, with more extensive ones ranging from $50 to $150+ per month.
Ready to get started with Enghouse Interactive? Visit its website.
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Summary of Positive Enghouse Interactive Reviews
As of the date this article was written (Aug. 26, 2019), there are few up-to-date positive Enghouse Interactive reviews available online. However, some users commended its ease of use, along with other specific features such as contact center metrics and key performance indicator (KPI) tracking.
Summary of Negative Enghouse Interactive Reviews
There are not a lot of up-to-date negative Enghouse Interactive reviews online as of this writing. However, there are mixed reviews about the efficiency of its customer support team.
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Enghouse Interactive Features
Check out the list below of some of Enghouse Interactive’s features:
- IVR applications
- Real-time speech analytics
- Omni-channel communications
- Proactive customer engagement
- Call recording
- Knowledge management
- And more
Enghouse Interactive FAQs
Can users access recorded voice solutions through Enghouse Interactive?
Yes. Enghouse Interactive offers MediaVoice, a specialized division that provides voice talent and audio recording services as needed.
Does Enghouse Interactive offer centralized call handling information management?
Yes. A call billing and reporting feature is part of Enghouse Interactive’s platform. This enables users to collect, analyze, and report call data, along with associated costs, all through a web browser.
Here is a list of some of Enghouse Interactive’s popular integrations: