Eptica is a multi-channel customer communication help desk software that enables users to manage all their client queries in a single platform. Their offerings include automated conversation tools, augmented agents, and customer intelligence data. Ready to try Eptica? Request for a demo.

Eptica Pricing

Eptica’s pricing is not readily available on its website. Pricing for similar software ranges from $0-$25/month for apps with basic and straightforward functionalities, while the more extensive ones cost around $150-$300+/month. Pricing depends on the communication channels and features included.

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Top Helpdesk Software 2019

	Ruby Receptionists	Salesforce	Freshdesk
	5	4.2	4.5
Best For	Solopreneurs who want a virtual receptionist to take messages, forward calls, and relay basic information to customers	Robust CRM featuring agent workspaces with 360-degree customer views and detailed case management	Small businesses that want to handle customer queries and resolve complaints through a ticketing system
Pricing	Starts at $149 per month	Starts at $25 per month	Starts at $0 per month
	Read Reviews	Read Reviews	Read Reviews

Summary of Eptica User Reviews

As of the date this article was written (10/10/18), there are no Eptica user reviews available online. If you are a past or current Eptica customer, leave a review to help other business owners who are deciding whether or not to use the software.

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Eptica Features

Check out the list below of some of Eptica’s features:
SEE FEATURES

Automated Document-Email Routing
Personalized Answers
Knowledge Base Editor
Content Ranking
Unified Customer Interaction
Built-In Escalation Forms
Multi-Language
Digitally Managed Correspondence
SpiceCSM Integration

HIDE FEATURES

Eptica FAQ

How can Eptica help users improve the quality of their customer service?
READ ANSWER

Eptica provides users with a range of conversation tools to manage different types of customer queries. For simple questions, users can opt to activate chatbots that can send templated answers. For more important matters, an actual agent can attend and service the customer personally.
HIDE ANSWER

What industries does Eptica cater to?
READ ANSWER

Eptica is used primarily by businesses in retail, banking, insurance, travel, and recreational industries.
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Eptica Alternatives

Not sure if Eptica is the right fit for you? Read our reviews of all top help desk software.

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