Eventzilla is an online event registration and management platform. It specializes in helping users sell tickets and manage attendees in one system. We compiled reviews from around the web and determined that Eventzilla has generally positive ratings. We also compared the most common pricing plans for small business owners.
Eventzilla Customer Reviews
Ease of Use: Excellent
Customer Service: Excellent
Pricing: Good
Summary of Eventzilla Customer Reviews
What Eventzilla does well:
Users who recommend Eventzilla said that the platform is very efficient in managing event attendees. A lot of users especially liked the email reminder feature, which is sent to attendees a few days before the event happens.
What Eventzilla does not do well:
Users who left negative reviews of Eventzilla said that the system’s pricing is steep compared to other event management platforms. Some users reported experiencing bugs during the registration process.
Most Helpful Positive Review
A user who left a positive review on G2 Crowd said that before using Eventzilla, they could only accept payment via mail or onsite — which increased the chances of no-shows to their events and hurt their profits. She said that once they started using Eventzilla, it opened their events to a lot of people who were looking for a more convenient way to register and pay for their tickets in advance. She also mentioned that Eventzilla helps them track attendees and regularly alerts them to new registrations.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that the website is sometimes quite slow to respond and that sometimes the event page doesn’t load fully. He also said that more design features, such as unique fonts and images, should be added. The user also mentioned that pricing could be a bit steep for small businesses.
Eventzilla Reviews From Users Around the Web
Here are a few other resources for finding helpful Eventzilla reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| User Review Website | |||
|---|---|---|---|
| Software Advice | |||
| G2 Crowd | |||
| Crowd Reviews | |||
| *Average rating as of date article was written: October 10, 2017 | |||
Eventzilla Pricing
Eventzilla has a free plan for free events. For their paid subscription, the Basic plan charges a $1.25 transaction fee per ticket, while the Pro plan charges 1.5% + $0.99 transaction fee per ticket (capping fee is $4.99 per ticket). You can choose to have attendees absorb these fees.
| Pricing | (capped at $4.99) | |
| Ticket Types | ||
| Payments and Refunds | ||
| Event Reminder | ||
| Remove Eventzilla Branding | ||
| Custom Event Page URL | ||
| Custom Checkout Form | ||
| Discounts |
Both plans include payment processing and refunds. The Pro Plan has more premium features including the removal of Eventzilla branding and provision of customized microsites for events. It also includes custom checkout form, invite-only events, waitlists, discounts and add-on ticket types.
Eventzilla doesn’t charge any upfront fees and only earns when an attendee registers and pays for an event.
Compare Eventzilla Competitors
Not sure if Eventzilla is the right event management platform for your business? Check out our reviews of all top event management software.
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Cathleen Robart, MBA
Customer service is prompt and courteous. Automated features are great for “set it and forget it” event management. Having a no-charge option for non-revenue events is a great benefit, too.
Some of the user functions are not intuitive or are hidden within the site. I would like to see more customization in messaging (reminders, confirmations, etc.) that can be directly tied to our company, versus Eventzilla. Sorting, lookup and categorization features can be clunky.
More assistance with the various features would be good to get the full benefits of the system.
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Holly (Esch) Glowaty
The ability to create deadlines for tickets so they automatically end without a manual change is great. You can do unlimited promo codes and over all the UX can be unbranded.
the embed feature runs so many scripts it gets caught by firewalls, customer service was not great, and the badge printing feature was pretty poor.
The embed feature hiccups were a problem for us. We work with companies that have strict firewalls and it made for a lot of customer service issues on our end.
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