Fax.com is an online fax service provider that allows users to send and receive faxes via email applications or through their online portal. We compiled Fax.com reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top online fax services, check out our online fax service comparison guide.
Fax.com Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that Fax.com has generally mixed ratings. Here’s what we found:
What Fax.com does well:
Users who recommend Fax.com liked that it’s easy to use, whether you use your email or their online portal.
What Fax.com does not do well:
Users who gave Fax.com a negative review didn’t like their customer service when they tried to cancel their membership. Many customers said it was difficult to cancel their account or get a refund. Some users also reported that they were charged during the trial period.
Most Helpful Positive User Review
A user who gave a 5-star review on SiteJabber said she had a positive experience in terms of sending faxes. She was happy that everything she sent had been received in good quality.
Most Helpful Negative User Review
A user who left a 1-star review said that she got charged $19.98 after signing up for a free trial. She also said that Fax.com’s customer support handled her issue very poorly. She cancelled her account and asked for a full refund, but was only credited back $9.99. Support said the rest of the amount went to set up fees.
Fax.com only offers one plan option. Their standard plan costs $9.99 a month and comes with 300 fax pages monthly. Pages can be used in any combination of incoming or outgoing pages anywhere within the US and Canada.
|One-Time Setup Fee||$9.99|
The plan includes online fax storage for 30 days and international faxing capability.
Is Fax.com Right For Your Small Business?
Fax.com can be an affordable and simple faxing solution for small businesses with infrequent faxing needs. However, if your business requires processing more than 300 pages a month, it’s not a practical option since their page overage fee is higher than similar products on the market.