Feedback Genius is an automated communication solution by SellerLabs, a company that provides online tools and advertising services for Amazon sellers. It enables users to engage buyers with automated emails to improve their buying experience, as well as solicit product reviews and seller feedback. In this article, we cover user reviews and pricing. Ready to try Feedback Genius? Get a free trial.
What Feedback Genius Does Well
Users who gave Feedback Genius a positive review said that its interface is user-friendly. They also like its automated email messaging functionality that enables them to connect with their customers and ask for feedback.
One user who left a positive review of Feedback Genius on G2 Crowd commented that it is a great tool for getting reviews on Amazon. He added that it is a user-friendly software that allows him to create email campaigns, attach images to messages, and assign products to campaigns with ease.
What Feedback Genius Does Not Do Well
Users who gave Feedback Genius a negative review mentioned that its pricing plans in the higher tier are expensive. Some stated that it has a limited collection of email templates, while others complained about the long wait times when contacting the support team and their poor customer service.
“My biggest frustration with Feedback Genius is with customer service. I read some horror stories about being charged and not receiving the service or a refund, but I didn’t experience that. My frustration is that the only way to contact support is through a web-based form. It can take up to a day to get a response, and then the back and forth adds to the wait time.” – Amy Nichol Smith
Feedback Genius Pricing
Feedback Genius offers a free plan and four paid subscription options: Startup ($20/month), Growth ($40/month), Premium ($80/month), and High Volume ($250/month). The main difference between the plans is the number of emails that can be sent out per month.
Ready to try Feedback Genius? Get a free trial.
Feedback Genius Features
Check out the list below of some of Feedback Genius’ features:
- A/B Testing
- Automated Email Messages
- Blacklist Buyers
- Customizable Email Templates
- Email Attachments and Images
- Message Analytics
- Seller Feedback and Product Review Notifications
Feedback Genius FAQ
What Amazon marketplaces does Feedback Genius support?
Feedback Genius supports eight marketplaces: Amazon.com, .ca, .mx, .uk, .de, .fr, .it, and .es.
How many Amazon marketplaces can users add to their Feedback Genius account?
Each Feedback Genius account includes only one marketplace. Users can add more but for a fee of $10 per additional marketplace.