Feedback Genius is an automated communication service for Amazon sellers. It offers solutions for feedback, product reviews, monitoring, and more. We compiled available Feedback Genius reviews online and found that it has generally positive ratings. We also compared the most popular pricing options available.
Want to know the top amazon tools for small business? Read our Feedback Genius alternatives guide.
Summary of Feedback Genius Reviews
What Feedback Genius does well:
Users who gave Feedback Genius a positive review like how well it does what it’s supposed to, which is to help them gain more feedback and reviews for their products.
What Feedback Genius does not do well:
There weren’t a lot of negative Feedback Genius reviews, but some users feel that customer information and support could be better.
Most Helpful Positive User Review
A reviewer from G2 Crowd said that Feedback Genius solves the problem of needing to send follow up emails to customers after they receive their orders. He shared that Feedback Genius automatically sends emails to customers, which gives him something less to worry about.
Most Helpful Negative User Review
A reviewer on WebRetailer said that after setting everything up, he left it to Feedback Genius to do its thing. He later found out that the services had been expired for 3 months, there were no alerts or warnings that emails weren’t being sent through Amazon anymore, and yet he was continued to be billed. He added that when he contacted them about it, they said it was not their fault and refused to credit for the inactive months when no service was rendered at all.
Feedback Genius Pricing
Feedback Genius has five subscription options: Essentials (free), Startup ($20/month), Growth ($40/month), Premium ($80/month), and High Volume ($250/month). The main differences between the plans are the number of marketplaces the service will be used for and how many emails can be sent out during the subscription period.
Users can also purchase extra emails — from 500 to 1,000 — that will rollover to the next month if not completely used up. These extra email bundles cost between $10-$330 depending on the number of emails.
Feedback Genius Features
- Automated emails
- Flexible selection criteria
- Order event timing
- Customized emails
- Custom messages
- A/B testing
- Message analytics
- Seller central integration
- And more
Useful Feedback Genius Resources
Best Amazon Seller Software for 2018 – Read our buyer’s guide for a comparison of the top three Amazon Seller software. We compare SellerLabs vs SellerEngine vs Sellics to give you an idea of which will work best for your business needs.
Amazon Seller Tools – 9 Essential Options The Pros Use – Check out this article for a look at 9 types of Amazon seller tools designed to help with higher Amazon sales, profits, and overall efficiency.
Who’s The Best Amazon Price Scanner App? – In this article, we compare Profit Bandit vs Scoutify vs Amazon to give you an idea on which will work best for you and your business.
Selling on the Amazon Marketplace: What it Offers, How it Works & More – Read on to find out why Amazon Marketplace could be a great choice for your business.
Overview of Feedback Genius Video
The video below is an inside look at the tools Feedback Genius offers.