Fenero is a blockchain-powered contact center software with integrated solutions for marketing, sales, and customer support. Its features include live chat, quality assurance, built-in webphone, and more. In this article, we cover Fenero reviews and pricing. Ready to get started? Sign up for free.
Fenero pricing is based on three plans: Free ($0), Silver ($249/month), and Gold ($999/month). The main differences between the plans include the level of support and access to premium features such as onboarding and live training. There is also a flat per-minute fee of $0.02 for all inbound and outbound calls.
No. of Professional
Other fees include $1.75 per month for local DID (direct inward dialing), $0.005 per minute for webphone, $0.10 per GB of screen recording storage, and $0.0005 per minute of voice recording storage.
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Summary of Positive Fenero Reviews
As of the date this article was written (Aug. 23, 2019), there are few up-to-date positive Fenero reviews available online. However, some users like the user-friendly interface and affordable pricing.
Summary of Negative Fenero Reviews
There are not a lot of up-to-date negative Fenero reviews online as of this writing. However, some users had issues with its customer service team being slow to respond and other glitches like agent data being publicly available without authentication.
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Check out the list below of some of Fenero’s features:
- Inbound and outbound calling
- Marketing automation
- Live chat
- Pipeline management
- Multi-channel support
- Drag-and-drop scripting
- And more
Does Fenero offer a reward system for agents?
Yes. Fenero has created its own cryptocurrency called Qubicles. The system records goals, scorecards, and performance statistics, then automatically distributes cryptocurrency rewards to agents who meet their goals.
What type of customer support does Fenero offer?
Depending on the plan, Fenero can offer self-service support, chat, email, or phone support. It also provides a two to four hour response time guarantee.
Is Fenero’s platform reliable?
Yes. Fenero’s services deliver 99.999% uptime to their customers.