FieldAware is a cloud-based field service management software designed for mobile phones. It allows out-of-office users to manage customers, create work orders, organize tasks, and track time while they are in the field. In this article, we covered user reviews. Ready to get started with FieldAware? Request a demo.
What FieldAware Does Well
Users who gave FieldAware a positive review said that it helps them efficiently record invoices, keep track of customer profiles, and manage field service appointments. They also noted that its mobile app allows them to easily monitor field service requests even when they are out of the office.
“FieldAware is a stellar organizing tool. Gives us the ability to access all documents, contracts, product invoices, etc., right on the job. Our techs in the field are connected to us here at the office and we can communicate in real time. This has closed a lot of loopholes in our system and provides great support and clarity for us all.” — Heather Braun
What FieldAware Does Not Do Well
Users who gave FieldAware a negative review complained about its lack of system customizability and outdated interface. They also mentioned that they are unable to delete any type of customer information once it is up in the system.
One user who gave FieldAware a negative review on Software Advice said that that there is a steep learning curve and that its interface is generally difficult to navigate. He also said that he would like to see improvements on customer profiles, dashboard design, reports, and customizability in order to optimize his use of the program.
FieldAware’s pricing is not readily available on its website. However, according to a third-party site, it offers a single subscription plan called Professional, which is priced at $70/user per month and requires a minimum number of 20 users. Add-ons and support options are also available.
Ready to get started with FieldAware? Request a demo.
Check out the list below of some of FieldAware’s features:
- Scheduling and Dispatch Management
- Mobile Work Order Management
- Customer Management
- Barcode Scanning
- Job Time Tracking
- Quotes and Estimates Management
- Mobile App
What industries can benefit from FieldAware?
How can FieldAware help users improve their customer management practices?
Here is a list of some of FieldAware’s popular integrations: