FieldAware is a cloud-based made-for-mobile software that helps field service businesses streamline their operations. It allows users to manage customers, create work orders, organize tasks, track time, and more — directly through their mobile phones. We compiled user reviews from around the web and found that FieldAware has a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
FieldAware Customer Reviews
Ease of Use: Good
Customer Service: Fair
Summary of User Reviews
What FieldAware does well:
Users who left a positive review of FieldAware like that the software allows users (like technicians) to manage all aspects of their work on site straight from their mobile devices. A lot of users also mentioned that the software is very intuitive and is easy to use even for non-tech savvy people.
What FieldAware does not do well:
Users who left a negative review of FieldAware felt that the company provides poor after-sale customer support. Several users complained about encountering glitches like being unable to duplicate entries, customer field in dispatch jobs showing as null, search function not working, etc.
Most Helpful Positive User Review
One user who gave FieldAware a positive review on G2Crowd shared that he finds other similar software complicated to use and understand, but he instantly felt comfortable with FieldAware because of its intuitive interface. He also mentioned that he was impressed that FieldAware listened to his suggestions on how to improve the program. He loves that the software greatly increased their work efficiency.
Most Helpful Negative User Review
One user who left a review of FieldAware on GetApp said that when he encounters glitches and bugs when using the software, he is unable to contact support and he does not get return calls or replies to his emails. He shared that the company started with strong sales and customer service, but felt that after-sale support is lacking.
FieldAware User Reviews from Around the Web
Here are a few other resources for finding helpful FieldAware customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of October 12, 2017|
FieldAware’s pricing is not available on its website, but according to third party sources, it offers three licensing options — Pro, Premium, and Enterprise with monthly per user fees. Each license is estimated to cost around $70 per month per user.
|Scheduling and Dispatch|
|Work Order Management|
|Customer Service Portal|
|Integration to ERP, CRM, Accounting, etc.|
From what we gathered, aside from the license fee, there are also additional costs that may be applicable depending on the business needs of a user like customization cost, data migration cost, training cost, etc.
FieldAware can be integrated with: