FieldEdge, previously known as dESCO, is a field service management solution designed for home service contractors. It has functionalities for managing dispatches, organizing customers, handling finances, tracking inventories, and more. We compiled FieldEdge user reviews from around the web and determined that they have generally positive ratings. We also compared the most popular pricing options for small business owners.
FieldEdge Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
What FieldEdge does well:
Users who left a positive review of FieldEdge rave about the fast and efficient customer support they get from the company. They especially love that they can easily get access to a customer support rep via live chat. They like that the software has everything that they need to manage their field service-based business efficiently and that their field technicians have easy access to information necessary for them to execute their tasks.
What FieldEdge does not do well:
There aren’t a lot of negative reviews about FieldEdge as most users are generally happy with it. However, a few users mentioned that there is a steep learning curve in figuring out how to use the software because of its many features.
Most Helpful Positive User Review
One user who gave FieldEdge a positive review on Capterra said that the software allows all of their techs to access their entire database, even while they’re on the field — which is extremely handy, especially when they have job orders at nights or on weekends and no one from their office can provide support. She also loves that she can chat online with a customer support rep and get immediate help when she encounters minor problems with the software.
Most Helpful Negative User Review
One user who left a review of FieldEdge on G2 Crowd said that it is hard to learn a lot of its functions and feels that they might have missed opportunities in maximizing the potential of the software because of its complexity. However, he likes the software overall, and he said that it helps their business grow.
FieldEdge User Reviews from Around the Web
Here are a few other resources for finding helpful FieldEdge customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average Rating as of November 3, 2017
FieldEdge rates are not published on their website. The average pricing for apps in the same category range from $0 to $175 per month. Based on a third party site, FieldEdge is rated 2 (on a scale of 1-10, where 10 is the most expensive) — which means that according to users it costs less than competitors.
FieldEdge offers three kinds of products: ESC Software, FieldEdge Office, and FieldEdge Mobile.
The ESC Software is their flagship product, which is a server-based software and includes the following features:
- ESC Dispatching
- ESC Mobile Apps
- ESC Accounting
FieldEdge Office and FieldEdge Mobile are both cloud-based. The former has the following features:
- Scheduling & Dispatching
- Customer Management
- Quickbooks Integration
- Service Agreements
- Dashboards & Performance
FieldEdge Mobile, on the other hand, provides functionalities for the following:
Compare FieldEdge Competitors
Not sure if FieldEdge is the right field service management software for you? Check out our reviews of other top providers.