Fiix is a cloud-based computerized maintenance management system (CMMS) software that enables users to organize, schedule, and monitor their maintenance activities. It can be customized to fit the needs of a business and can be accessed in real-time on any mobile device. In this article, we cover user reviews and pricing. Ready to try Fiix? Request for a demo.
What Fiix Does Well
Users who gave Fiix a positive review appreciate that it offers great value for money because of its many useful features. Some also like that the software is cloud-based, which not only enables them to track tasks in real-time but also reduces expenses on hardware and devices.
“This software is fairly easy to set up and use. The ability to add locations, equipment, tools, and to create work orders is really easy. They have built-in reports that can be generated. Pricing was the biggest selling point for me on this software. When I did my search, it was the best deal I could find for what I needed.”
– Derek McCosh
What Fiix Does Not Do Well
Users who gave Fiix a negative review commented that there is a bit of a learning curve at the beginning due to its robust set of features. Some also said that its technical support staff is not quick to respond to queries.
“The biggest hurdle we face is the lack of technical support. We have a key account executive who is great but is obviously limited in time. Failing the availability of our account executive, we have to deal with the tech line, which seems to be staffed with Tier 1 minimally-trained phone operators. If the issue is not the fault of the user, you can count on not getting a resolution.”
Fiix offers four subscription plans: Basic ($40/user/month), Professional ($60/user/month), Enterprise (custom priced), and Performance (custom priced). Basic and Professional plans provide one month of free subscription if paid annually. The main difference between the plans is the inclusion of advanced features such as multi-site management, custom branding, and custom API integrations.
($/User per Month)
The Performance plan provides a complete solution for large corporations with multiple users and teams, and its features may be added to the Basic, Professional, and Enterprise plans. Contact their sales team to find out more.
Ready to try out Fiix? Request for a demo.
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Check out the list below of some of Fiix’s features:
- Asset Management
- Preventive Maintenance
- Work Orders
- Mobile App on iOS and Android
- Unlimited Service Requests
- Multi-Site Management
- Inventory Cycle Count
- Failure Codes (Enterprise Only)
- NetSuite ERP Integration
Can I try Fiix before I subscribe?
What type of support is included in Fiix’s subscription plans?
Disclaimer: The following information was provided by Fiix and does not necessarily reflect the views of FitSmallBusiness.com.
What is Fiix?
Fiix Inc. provides market leading and innovative maintenance management software. Design for operations and production, Fiix creates easy-to-use, intelligent software that empowers businesses to organize their maintenance departments and turn data into actionable insights. Its innovative multi-tenant cloud-based CMMS mobilizes the maintenance workforce with an unparalleled mobile experience and seamlessly interfaces with enterprise software to connect your entire organization—revolutionizing how thousands of companies worldwide schedule, organize, and track maintenance.
Fiix News & Activity
- “Fiix Raises $40M Series C to Accelerate Growth and Software Capabilities”
- “Fiix Closes $53 Million CAD Series C from Georgian to Build Salesforce for Predictive Maintenance”
- “Fiix Software’s Marc Castel Explains why Great People Lead to Great Companies”
- “Canadian technology firms sign Tech for Good Declaration”
- “How One CEO Hardwired his Company for Good”
- 2018 – Growth 500: Canada’s Fastest-Growing Companies – Canadian Business
- 2018 – Canada’s Top 250 ICT Companies – Branham300
- 2018 – Great Place to Work Best Workplaces – Great Place to Work
- 2017 – B Corporation certification – B Corporation
- 2017 – Canada’s Top 250 Canadian ICT Companies – Branham300
- 2016 – Innovator Vendor Landscape Award – Info-Tech Research Group
- 2015 – Built for NetSuite Verification – NetSuite SuiteCloud
Fiix Customer Service
We offer our customers a comprehensive suite of support that includes a customer success manager for strategic direction, a customer support team for technical issues, and a professional services team for implementation and configurations. We ensure that every single Fiix customer has access to all three types of support to help our customers get the most value out of their CMMS. In 2018, our Customer Satisfaction Score was 99.7%, so whether you’re a long time customer looking for some help, or a newbie in need of hands-on CMMS training, we’ve got the services to enable your success.
What makes Fiix stand out from the competition?
Fiix’s uniquely cloud-based and multi-tenant CMMS is leading a digital shift in the industry. Whether you’re looking to organize assets and manage work, or connect to business systems and make data-driven decisions, we partner with you to give you the tools to evaluate, buy, implement, and integrate software, and start your reliability journey.
Fiix offers three software subscription tiers for organizations of all sizes and stages. Our software is designed to grow with your organization. We ensure that no matter where you are in your asset reliability journey, you will find a solution that fits best for your organization.
We put our customers first and we are dedicated to your success. We offer comprehensive support services in order to enable our customers to transform their maintenance departments into value centers. Our simple subscription-based pricing is 100% transparent and we do not include hidden fees.