Firm Central is Thomson Reuters’ online legal practice management software designed for small to medium-sized law firms. Its features include matter management, client billing, accounting, calendar appointment, and more. In this article, we cover Firm Central reviews and pricing. Ready to try Firm Central? Get a free trial.
Summary of Positive Firm Central Reviews
Users who gave Firm Central a positive review said that its built-in calendar is useful for scheduling appointments. Some of them also commended its deadline assistant feature which helps them keep track of a case’s time frame.
One user who gave Firm Central a positive review on Capterra shared that the deadline assistant streamlined his firm’s task management processes. He also found it easy to search for case notes which saved him a lot of time.
Summary of Negative Firm Central Reviews
Users who gave Firm Central a negative review reported that most of the features need further improvements. Others complained that the completion of the billing process, as well as the poor customer service.
“This is by far the worst experience I’ve ever had with a product. It started by the person who was supposed to train us on not calling in. The staff sending emails about our office and accidentally cc’ing us on those emails. After learning this complicated system, Firm Central did not have the features that were represented to us. We canceled Firm Central after no one returned our calls and they continued to fight us to pay for the remaining 2.5-year contract.” — Marty L. Oblasser
Firm Central Pricing
Firm Central pricing has three subscription plans: Core ($40/user/month), Essential ($65/user/month), and Premier ($105/user/month). An accounting business software can be added to the Essential and Premier plans for an extra $37/user/month. The main difference between the plans is access to advanced features such as billing and deadline assistant.
|Essential with Accounting|
|Premier with Accounting|
Ready to try Firm Central? Get a free trial.
Top Firm Central Alternative 2019
Firm Central Features
Check out the list below of some of Firm Central’s features:
- Matter Management
- Client Billing
- Calendar Scheduling
- Client Portal
- Online Payments
- Deadline Assistant
Firm Central FAQ
How does Firm Central streamline the time and billing processes?
Firm Central enables law firms to track their billable time and expenses, issue corresponding invoices, and use a secure online portal to send client billings. It also offers online payments via ClientPay to make sure that firms are paid on time.
How does Firm Central help law firms manage matters with ease?
Firm Central organizes legal documents by automatically creating folders per matter. It provides law firms with a centralized location to store all their documents and share these with clients through a secure client portal.