Firm Central is Thomson Reuters’ cloud-based legal practice management software for solo and small firms. It offers solutions for organizing matter documents, communications, legal research, and contacts in one place. We compiled Firm Central reviews from around the web and found that Firm Central has generally positive ratings. We also compared the most popular pricing options.
Firm Central Customer Reviews
Overall Experience: Good
Ease of Use: Good
Customer Service: Good
Pricing: Fair
Summary of Firm Central Reviews
What Firm Central does well:
Users who gave Firm Central a positive review like that the software’s integration and syncing capabilities enables them to accomplish many things (such as time, billing, and documentation) within the same platform.
What Firm Central does not do well:
Some users who gave Firm Central a negative review think that it could use less steps/clicks/pages to make it easier for users to navigate the platform.
Most Helpful Positive User Review
A positive reviewer from the site Software Advice said that what they like best about Firm Central is its integration of the case management software and the billing software. He said that they previously used both Amicus and Timeslips, which required them to transfer data between each and turned out to be a bit unstable. He is happy that Firm Central solved this issue for them. He also likes the very clean and professional appearance of the billing documents.
Most Helpful Negative User Review
A reviewer from Software Advice said some of the functions require too many steps. He said that the product could use some streamlining to make it easier to use, faster to go from document to document, or in and out of billing and other sections of the software.
Other Firm Central Reviews From Users Around the Web
Here are a few other resources for finding helpful Firm Central reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
Review Website | Average Rating | Number of Reviews | Quality of Reviews |
|---|---|---|---|
Software Advice | 4 out of 5 | 30 Reviews | Good |
G2 Crowd | 3.8 out of 5 | 3 Reviews | Good |
Finances Online | 8.8 out of 10 | Staff Review | Good |
Firm Central Pricing
Firm Central has three subscription plans: Core, Essential, and Premier. Prices are $40, $65, and $105 per user per month, respectively. The main differences between the three plans include time and expense tracking, trust accounting, and automatic alerts and updates.
| Monthly Price (per user) | $40 | $65 | $105 |
| Time & Expense Tracking | ✘ | ✔ | ✔ |
| Trust Accounting | ✘ | ✔ | ✔ |
| Deadline Assistant | ✘ | ✘ | ✔ |
| Client and matter management | ✔ | ✔ | ✔ |
| Document and task management | ✔ | ✔ | ✔ |
| Mobile App | iOS, Android (Simple setup instructions here) | iOS, Android (Simple setup instructions here) | iOS, Android (Simple setup instructions here) |
| Customer Support | Self-help resources and documentation, 24/7 phone support | Self-help resources and documentation, 24/7 phone support | Self-help resources and documentation, 24/7 phone support |
The tools and solutions are broken down into the following:
- Matter management
- Time and billing
- Westlaw compatibility
- Calendaring
- Mobility
- Security
- Integrations
Some of its integrations include Microsoft Outlook and Internet Explorer. A more detailed explanation of Firm Central Suite integrations can be found here.
Compare Firm Central Competitors
Not sure if Firm Central is the right legal practice management software for your small business? Look through our legal software reviews for comparisons.
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David Sergi
Firm Central provides an integrated law firm practice management system that helps law firms centralize data needed to run a law firm
The product is simply not as developed as it appears to be. You cannot divide notes into subfiles which is a huge problem in large cases. It is hard to search notes, it has no email system that is embedded, it is hard for staff to determine amounts due and payment history. Overall while it is integrated, it really only works for small cases
The problems with the accounting system and the issues raised above
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Marty L. Oblasser
It links your research in WestLaw to your cases.
This is by far the worst experience I’ve ever had with a product. It started by the person who was supposed to train us on not calling in. The staff sending emails about our office and accidentally cc’ing us on those emails. After learning this complicated system, Firm Central did not have the features that was represented to us. We canceled Firm Central after no one returned our calls and they continued to fight us to pay for the remaining 2.5 year contract.
How terrible it is and how under prepared WestLaw was when rolling it out. It turned into a HUGE time suck for no results.
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Rochelle (Friedman) Walk
Good account management and good integration with westlaw, practical law, documents, forms
Tech support is great with certain people and not that good with others. Matt Zempel is amazing.
Thomson Reuters is a big company. They have great breadth and services but that also means that you need to be clear about what you need and want. They have many platforms and options and can work with you to get the right set up. Our account manager makes all the difference and really understands our needs.
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