Disclaimer: First Data has changed its name to Fiserv. To view the updated review, please click here.
First Data is a merchant services provider that allows small business owners to accept credit card and debit card payments, manage their payroll and taxes, track sales, and handle inventory. We compiled First Data user reviews from our website and around the web and determined that it has a mix of positive and negative ratings. We also shared its available pricing options.
Want to know the top merchant services providers for small business? Read our First Data alternatives guide.
First Data Pricing
First Data’s rates and fees are not disclosed on their website, but according to Cost Owl, First Data’s fees range from 2% – 3% + $.25 – $.40, depending on transaction type.
|Credit Card Terminal and Printer||$200 to $300 (one-time fee)|
|Per-Transaction Fee||$.30 to $0.40|
|Per-Transaction Discount Rate||2% to 3%|
|Online Fees Per Transaction||$.25 to $.35|
|Online Discount Rate Per Transaction||1% to 2% or $25 to $35 (whichever is higher)|
|Gateway Service Fee||$20 to $30 monthly|
|Customer Service Fee||$10 to $20 monthly|
If you are interested in using First Data’s mobile payment processing, below are the applicable fees.
|Mobile Terminal||$800 to $1000|
|Wireless Access Fee||$20 to $30|
|Customer Service||$10 to $20|
|Transaction Fee||$.35 to $.50|
|Discount Rate||1% to 2%|
First Data offers different kinds of billing options. A few of these are interchange-plus, enhanced billback, flat rate, or tiered. We’ve contacted their live support for an inquiry, and they informed us that their rates are customized according to the needs of the business.
Learn more about how credit card processing fees work in our article.
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Summary of User Reviews
What First Data does well:
Users who gave First Data a positive review said that the platform is easy to use and that they feel confident when processing large payments because of its security and fraud prevention features.
What First Data does not do well:
Users who gave First Data a negative review have mixed opinion about the company’s quality of customer service. Some users said that First Data do not give an honest description of how much it will really cost them to use it in processing payments.
Most Helpful Positive User Review
A user who gave First Data a positive review on Trustpilot said that the hardware that comes with it, the Clover POS, is easy to use and that its set up with First Data is very intuitive. She shared that just after one day of setting up and installation, most of her staff were already fully competent in using it that they wondered how they survived for long without it.
Most Helpful Negative User Review
“Customer service is a nightmare to get a hold of. They locked me into a 3 year contract with excessive fees without even telling me this was a 3 year contract with a hefty early termination fee. The quoted processing charges were about the same as a better processor such as Stripe or even PayPal, but their interface to take payments was confusing and outdated. There was no way for me to export my customer data when I wanted to leave. There was a monthly fee on top of the processing fees and extra per transaction fees that were not disclosed upfront. First Data fails on transparency, ease of use, pretty much everything.”
— Ruby Javaid
First Data Features
Check out the list below of some of First Data’s features.
- Community Financial Institutions
- Unbanked Generation
- Next Generation Commerce
- Millennials and Security
- Federal Reserve Debit Network and Routing Guidance
- SpendTrend Report
Helpful Merchant Services Resources
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Best Unsecured Business Loans for Small Businesses 2019 – Some borrowers opt to forgo personal collateral when making a loan. In this article, we discussed the best unsecured business loans that you can consider.
Kabbage vs. OnDeck Capital: Who Offers the Best Business Loans? – Kabbage and OnDeck Capital are our top picks for short-term business loans. Read this article to find out each provider’s rates, terms, and qualifications.
First Data FAQ
What card payments can I accept with First Data?
According to First Data, they can enable users to accept payments from Visa®, MasterCard®, American Express®, Diners, and Discover in person, over the phone, or online.
How long does the application process take?
Applications will be processed within ten working days after submitting the required documents.
First Data Overview Video
This video provides an overview on how First Data can help businesses consolidate and streamline their bill payment processing into a single solution.
When choosing a merchant service provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of First Data’s popular integrations: